Truck Service Advisor

Truck Service Adviser (TSA)

As a Truck Service Adviser (TSA), you will provide first-rate customer service to customers about the products we sell and the services we provide. The TSA is primarily responsible for writing up work orders, suggestive selling, and handling over the counter sells (OTC) transactions while ensuring we are returning every traveler to the road safe and better than when they arrived.

• Work in a trusting and safe environment focused on providing excellent customer service where the expectations of the customer are exceeded.
• Have extensive knowledge of the services we provide and the products we sell.
• Have strong selling skills to help generate revenue; influence in a professional manner while maintaining and displaying high integrity.
• Write, detail, and process (pay out) work orders and OTC transactions; properly write up an ETA Work Order, secure purchase orders, prepare and communicate quotes to customers.
• Prepare end of shift drop and shift reports, understand various payment types.
• Provide customers with descriptions of any issues with their vehicle and help them understand what is needed to return them to the road safely.
• Regularly be on the phone speaking to drivers, companies, securing payments or advising drivers/companies with issues related to their vehicle.

While performing these duties, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will be exposed to fumes and particles. The noise level in the environment can be loud at times.

• A dedicated individual who works well with others and is excited to be a part of our team!
• Good verbal, written, and communication skills.
• Basic computer skills.
• Ability to work night shift hours, weekends, some holidays and be available to come in if needed to cover a shift.
• A valid driver’s license and reliable transportation.
• No previous experience needed.

This position is for Second Shift 3pm-11pm, training will be done on First shift; after completing the training period the employee will then be moved to the Second shift Schedule.

Expected physical demands include regularly speaking to and listening to customers. Standing, walking, kneeling, bending over and crouching.

Benefits and pay will be discussed during any interviews.