Insurance Service Specialist - Auto

Virginia Farm Bureau is seeking a dependable, customer service-oriented Insurance Service Specialist I for the Underwriting and Policy Services department. This role involves handling inbound and outbound calls, processing policy requests, and responding to inquiries from insured members, internal agents, and team members to support an excellent customer experience. The ideal candidate will excel in data entry, possess exceptional oral and written communication skills, and maintain a professional phone presence while managing a high volume of tasks with precision.

On a daily basis the Insurance Service Specialist will answer inquiries, support policy updates and changes, research information, and document details in systems, with approximately 50‑70% of engagements being phone‑based.

Location: West Creek Office (Goochland County, VA - Richmond, VA Metro Region). This position is based in our West Creek Office Park and offers a hybrid
* work schedule for a 3‑home‑day/2‑office‑day model after initial training.

Office hours:
Monday‑Friday 8:30 am – 5:00 pm.

Position
Full‑time, 37.5 hours per week. Salary position with Benefits.

• Respond to telephone inquiries with high customer service standards.
• Enter premium transactions associated with statistical data into the computer system.
• Communicate with agents, policyholders, and home‑office employees to obtain information needed for policy transactions.
• Revise policy information as requested and follow through on requests requiring agent or underwriting approval.
• Maintain performance within acceptable Service Center quality standards, including:
  • Call volume database standards
  • Service Center call database standards
  • Recorded calls audit
  • Entry audits
  • Desk audits

• All other duties assigned by the Service Center Manager.

• High school diploma or equivalent.
• Minimum 1 year of data processing, documentation, reporting, or similar experience.
• Experience or interest in a phone customer service role.
• Experience working with customers to solve inquiries and document detailed information preferred.
• Obtain P & C license within 3 months of hire.

• Proven customer service skills.
• Excellent oral and written communication skills.
• Excellent data entry skills.
• Proven math and problem‑solving skills.
• Proficient in Microsoft Office suite.
• Proven ability to work effectively in a team environment.
• Excellent organizational skills and attention to detail.
• Ability to handle telephones independently.
• Quality of work meets or exceeds proofing standards (work is no longer proofed by a Quality Assurance Analyst).
• Volume of work processed meets or exceeds standards.

At Virginia Farm Bureau we provide an exceptional benefits package, including ongoing job development and support, paid training, continuing education reimbursement, medical and dental insurance available on the first day, a generous 401(k) contribution, excellent PTO, and more.

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.