PFB Customer Service Resolution Specialist - Part Time

PFB Customer Service Resolution Specialist - Part Time

Join to apply for the PFB Customer Service Resolution Specialist - Part Time role at UVA Health.

The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. This part-time position is onsite in an office setting. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers’ inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquiries and provide information about financial assistance for patients notably uninsured/under‑insured patients.

• Provides financial counseling for patients notably uninsured/under‑insured patients.
• Performs analysis of billing process to determine patient responsibility.
• Resolves patient responsibility balances through proven debt collection techniques.
• Provides optimum customer service including quality assurance for all patient inquiries.
• Performs computerized data entry and other contact center functions.
• Other duties may be assigned as needed.

• Education:
  
  High School Graduate or Equivalent.
• Experience:
  
  1 year relevant experience preferred.
• Licensure:
  None required.

This is primarily a sedentary job involving extensive use of desktop computers. The job occasionally requires traveling some distance to attend meetings.

Position Compensation Range: $15.68 - $31.36 Hourly

• Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.  to read more about UVA’s commitment to non-discrimination and equal opportunity employment.