Operations Co-Ordinator​/Customer Service Officer

Operations Co-Ordinator / Customer Service Officer

Electrodry is seeking an organisational superstar with a can‑do attitude and a desire to get involved in all areas of our business. This multi‑faced role touches all areas of the business from coordinating work schedules, fleet management to customer enquiries.

At Electrodry, we are committed to enhancing our customers' homes with effective, convenient, and professional home solutions. We believe in maintaining a positive and respectful work environment, ensuring all team members align with our core values and contribute to exceptional service delivery.

The Operations Co‑Ordination/Customer Service Officer will support the Queensland General Manager and the operations team to ensure the seamless service delivery across Queensland and Northern NSW. The customer‑facing element of this role will see you engage with customers over the phone and support the operations of our rug wash facility.

• Support the General Manager and the Operations Management team in operations scheduling and management reporting
• Assist with the management of our Qld fleet of 55 vehicles and the related equipment
• Liaise with suppliers and repairers to ensure efficient servicing and repairs for fleet and equipment
• Customer service support for our rug wash business including greeting customers, providing pricing and quotations along with schedule of work
• Answer phone calls, handle customer complaints and general administrative tasks as required
• Proficiency in Microsoft Office, including Word and Excel
• Ability to meet deadlines and work under pressure
• Strong accuracy in processing data
• Ability to work within a team environment
• Previous experience in a high‑volume administration role or working in a business with exposure to a customer service role is preferred but not required

At Electrodry, we value the contribution of every team member and offer opportunities for growth and development. If you're ready to take on a dynamic and rewarding role where every day brings new challenges, apply now to become part of the Electrodry team!

If you are interested in becoming part of the Electrodry team, click APPLY and submit your resume along with a cover letter outlining your suitability for the role.

We look forward to hearing from you!