Card Office Coordinator

Applicants must include in their online resume the following information:
1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and
2)

Education:

school name, degree type, and major.

Position Information

Posting Number

Posting Number S06297P

Position Title

Department

Department IT for Campus Operations

Location

Location Arlington

Job Family

Job Family Information Technology

Position Status

Position Status Full-time

Work Hours

Work Hours Standard

Work Schedule

Monday-Friday; 8:00am-5:00pm.

• Occasional after-hours work during start of semesters.

Open to

Open to External and Internal

Salary Salary is commensurate based on qualifications and relevant experience up to $56,000

We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php

Job Summary

The  Office Coordinator provides front-line customer service to all visitors to the MavID Card office, oversees front-of-house operations, and maintains MavID Office maintenance and operational inventory. Assists with processing door access request and reporting. Manages card production and supervises the photo upload process. Trains, schedules, and supervises student employees. Coordinates with management team to work at resolving all customer card and account related inquiries and problems.

Oversees card production troubleshooting and error tracking. Triages and manages Mav  correspondence and inquiries. Performs other related duties as required

Essential Duties and Responsibilities

• Oversee the day-to-day front office functions of the MavID office, including supervising and assisting student workers with issuing  to the campus community.
• Respond to in-person, phone and email inquiries and requests regarding issues related to MavID Office.
• Assist with granting and reporting of card access-control system; including hierarchy design, request processing, documentation and reporting.
• Serve as liaison between student employees and other Mav Express Professional staff, forwarding escalation request as necessary.
• Responsible for maintaining MavID Office inventory, including ordering, receiving, and counting equipment.
• Ensure  production equipment is maintained and working properly.
• Performs other duties as assigned.

Minimum Qualifications

• Two (2) years experience in a supervisor position.
• Clear oral and written communication and interpersonal experience.

Preferred Qualifications

• Experience with university budgeting, billing, invoice and Interdepartmental Transaction ( IDT ) processes.
• Experience managing student workers.
• Experience with IT help desk or customer service support.

Knowledge,

Skills and Abilities

• Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills.

Other Requirements

Working Conditions

Special Conditions for Eligibility

CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington ( UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status.

The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility…