Veterinary Receptionist & Client Care Specialist

Hospital Name: Countryside Veterinary Clinic of Richmond

Job Type: Support Staff

We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.

Position Summary

You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.

· Benefits: Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package)

· Opportunities to grow/advance into other roles within the clinic.

Key Responsibilities

· Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.

· Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.

· Medical Records: Create, update, and maintain accurate electronic and physical patient records.

· Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.

· Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.

Qualifications

· Experience: Minimum of 1 year of customer service (CSR) experience required.

· High school diploma or equivalent.

· Comfort working in a busy environment with animals present.

· Strong attention to detail and basic computer skills.