Training Specialist - IT Systems

Overview

Join our innovative Medical Telehealth Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are.

With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you’re driven by quality and a commitment to patient safety, this opportunity is your next career move.

• Develop, update, and deliver training content for technical solutions used for call center, customer service and triage operations.
• Provide training both on the job and through structured virtual training sessions (e.g., webinars, virtual classrooms, one-on-one coaching).
• Collaborate with subject matter experts and leadership to ensure accuracy and relevance of all training materials.
• Provide input to Computer-Based Training (CBT) modules, ensuring alignment with program requirements and SOPs.
• Develop job aids, quick-reference guides, and other support tools to reinforce training.
• Continuously improve training content based on feedback, performance metrics, and program updates.
• Track all program personnel’s required certifications, licenses, and annual training obligations.
• Maintain accurate records of all staff training completion, certifications, and renewals.
• Monitor training frequency requirements (e.g., annual, biannual, mandatory refreshers) and ensure they are met.
• Generate and distribute training compliance reports to leadership as requested.
• Identify training needs based on quality review outcomes, performance data, and supervisor input.
• Provide targeted refresher or remedial training to staff to address knowledge or skill gaps.
• Support a culture of continuous learning and quality improvement within the program.
• Coordinate training schedules to minimize service disruption and ensure adequate coverage.
• Communicate upcoming trainings, deadlines for required modules, and certification renewal dates to staff and supervisors.
• Serve as a point of contact for training-related questions and guidance.

• Bachelor’s degree in Education or Training & Development and 3+ years relevant experience in technical platform training, coaching, or staff development in a Contact Center, behavioral health, social services, or similar environment.
• Mastery of person-centered practices and evidence-based care preferred.
• Familiarity with military culture, programs, and benefits is highly desirable.
• Strong understanding of mandated reporting, restricted reporting, and duty-to-warn protocols.
• Excellent communication, facilitation, and presentation skills (virtual and in-person).
• Strong organizational and documentation skills, with the ability to manage multiple training and tracking processes simultaneously.
• Proficiency with learning platforms, CBT tools, and tracking systems (e.g., LMS, spreadsheets, or databases).
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.

• Veteran/military retiree and/or military spouse
• Experience working with and/or for military communities.
• Masters Degree Preferred
• Experience in a Contact Center, military/veteran services, or healthcare environment strongly preferred.

$52,000.00 – $94,000.00

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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