Enterprise Resource Planning; ERP Training Specialist

Position: Enterprise Resource Planning (ERP) Training Specialist

This position has been budgeted for 24 months with full‑time benefits.

Working in collaboration with the Organizational Development team, the Enterprise Resource Planning (ERP) Training Specialist’s primary role is to design, develop, and facilitate training programs for enterprise‑wide systems in a dynamic environment. This role will be a key contributor to a major IT transformation project integrating Oracle Fusion with enterprise‑wide systems. The ideal candidate will have experience developing ERP training materials, including training guide, quick reference guides, and microlearning content, along with facilitating learning events.

Demonstrates a commitment and supports a culture of diversity, equity and inclusion.

Training Program Development

• Design and deliver training programs tailored to utility industry roles (accounting, finance, customer service, procurement, project management etc.)
• Support training efforts for Oracle Fusion, including financial, procurement, inventory management, and operations modules.

Instructional Content Creation

• Develop ERP training materials such as training guides, quick reference guides, microlearning content, interactive simulations, tutorials, and assessments.

Collaboration and Information Gathering

• Work closely with Subject Matter Experts (SMEs) to gather core information and create effective training content.
• Facilitate meetings to understand system functionality and business processes.

Training Delivery

• Conduct live and virtual training sessions, including webinars.
• Coordinate with internal SMEs and external partners to ensure consistent training delivery as per the training plan.
• Evaluate training effectiveness and periodically update training materials.

Tools and Technology

• Use platforms such as Articulate, Lectora, or similar tools to develop training content.
• Publish and maintain content via a centralized repository or Learning Management System (LMS).

Project and Vendor Coordination

• Manage project timelines, scope, and budget in collaboration with the project management team.
• Assist the Learning and Development Manager to manage vendors and contracts.

Continuous Improvement

• Regularly update training materials based on system changes and user feedback and utilize knowledge management practices.
• Recommend process improvements and enhancements to training delivery.

Organizational Development

• Research, evaluate, and make recommendations to Organizational Development‑related initiatives in leadership/career development, employee engagement and retention, succession planning, performance management, knowledge transfer, change management, onboarding, and other areas of improvement relevant to the overall effectiveness of the organization.
• Assist the Learning and Development Manager with review of employee learning and development requests, focused on reconciliations, alignment of organizational priorities, and budget.
• Coordinate, communicate, and schedule learning and development activities for Prince William Water employees, including but not limited to coordinating and organizing enrollment, assembly of necessary program materials, setting up of the classroom, ordering or purchasing supplies, etc.
• Manage Prince William Water’s learning facilities and amenities to coordinate logistical arrangements for instructor‑led training.
• Conduct organization‑wide needs assessments to identify skill and knowledge gaps that need to be enhanced or addressed.
• Meet with management and employees to assess and determine yearly learning and development and organizational development needs as directed.
• Write articles for employee newsletters and other publications for the utility industry.
• May be deemed essential at any time.

• Perform other duties as assigned or required.

Essential

Competencies:

• Knowledge of principles and practices of organizational development and adult learning; data collection and statistical methodology; computer equipment and software applications related to assignment; and English usage, spelling, and grammar.
• Ability to conduct learning and development events applying adult learning principles; design training materials following Instructional System Design requirements;…