Biomedical Technician - Richmond, VA

Biomedical Technician 1 – Richmond, VA Area

Job Description Summary

Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer biomedical equipment, and drives customer satisfaction through Service Excellence.

Responsibilities

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and perform PM and safety/environmental inspections as assigned.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow GE policies, procedures, hospital protocol, and complete necessary documentation.
• Maintain daily communications with customers to ensure resolution and follow-up, leading to strong customer relations and ongoing satisfaction.
• Implement GE/customer facility contract and support business goals/objectives under instruction.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• When trained, share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, test equipment, and calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Utilize sources of help (manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environmental Health and Safety requirements, and all other applicable regulatory requirements.

Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; or equivalent military education; or participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; or High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT, or mechanical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Must comply with GEHC's standard background check, including a post-offer drug test. Must also comply with all customer access policies, including required immunizations and additional drug tests or background checks (including federal background checks if assigned to support a federal contract).

Special Physical Requirements

• Candidate must be able to lift, carry, push, and pull up to 35 lbs unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods.
• Must also be able to reach at, above and below shoulder level, flex/extend neck, and have good hand and finger dexterity.
• Specific vision abilities may include color, close, distance, peripheral, and depth perception.
• Willingness to be available “after hours” or work a rotating on-call schedule, including weekends, for critical issues and coverage.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this position. Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented accurately and timely. Ensure all test equipment is tracked and 100% calibrated on time.

Relocation Assistance Provided:
Yes

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE Health Care offers a great work environment, professional development, challenging careers, and competitive compensation. GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Health Care will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE Health Care does not currently require U.S. employees to be vaccinated against COVID-19, some GE Health Care customers have vaccination mandates that may apply to certain GE Health Care employees.