Gaming Attendant

Title:

Gaming Attendant

Requisition #: 2694

Location:

Henrico, VA, 23228

Property:
Roseshire Gaming Parlor

Pay Range: $11.00 + tips

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia:
Colonial Downs Racetrack, Rosie’s Gaming Emporium, Roseshire Gaming Parlor, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Responsible for servicing and building relationships with the guest, paying hand‑pay jackpots, and performing minor repairs on HHR machines.

• Ensure that all department paperwork and data entry is completed and entered correctly, including jackpot slips, appropriate tax documents, and guest claim forms. Team Member must ensure all forms have the required signatures.
• Maintain the electronic components, systems, and peripherals of HHR machines; perform preventative maintenance during downtime.
• Maintain confidentiality of all privileged information in accordance with procedures, company policy, and state regulations.
• Have knowledge of all HHR machines on the gaming floor and be able to determine proper payouts.
• Protect company assets by adhering to company policies and state regulatory compliance, including Internal Controls Policies and Procedures, The Responsible Gaming Plan, and Title 31.
• Ensure gaming devices are operating properly; call for technical or supervisory assistance when necessary.
• Promote player card usage on the gaming floor.
• Maintain paper levels in all terminals for optimal play.
• Read gaming floor glass and pay table information and recall vital game histories.
• Notify shift supervisor of irregularities in guests’ play.
• Ensure that all HHR machines are functioning properly and available for play.
• Possess knowledge of all basic Virginia Racing Commission rules and regulations.
• Maintain knowledge of company policies to ensure adherence to all safety protocols and procedures.
• Perform other related duties as assigned.

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high‑volume environment, preferred.
• Knowledge of gaming operations, rules, and regulations, preferred.

• High School Diploma or equivalent.
• Six (6) months experience in a related field, preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

• The Team Member will be required to stand and walk the duration of the shift.
• While performing the duties of this job, the Team Member is frequently required to stand, walk, use hands to finger reach, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, bend, stoop, kneel, crouch, or crawl, and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lights, and secondhand smoke, depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Nearest Major Market:
Richmond