Mortgage Loan Officer - VA

Mortgage Loan Officer - VA

Join Zillow Home Loans as a Mortgage Loan Officer in Virginia. This remote (with restrictions) role focuses on originating mortgage loans and guiding borrowers through the loan process.

Zillow Home Loans is a fast‑growing Fin Tech company revolutionizing home financing. The team builds innovative solutions to help consumers buy, sell, and finance homes.

As a Mortgage Loan Officer, you will originate loans, manage leads, and ensure compliance while delivering outstanding customer service.

• Originate mortgage loans and provide all documentation for underwriting, processing, and funding.
• Drive funded loan volume and hit production sales targets through proactive customer and agent engagement.
• Handle incoming leads from various sources and generate self‑sourced leads through partner relationships.
• Promptly contact borrowers, assess financing readiness, and offer personalized support.
• Manage multiple leads and loans within SLAs, ensuring timely follow‑up via phone, email, and text.
• Build strong relationships with buyers, agents, and partners to encourage repeat business.
• Stay informed on market trends and tailor the experience for customers and agents.
• Conduct occasional in‑market visits to engage with agents and drive Zillow Home Loans involvement.
• Ensure all transactions follow applicable laws, regulations, and company guidelines.
• Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
• Perform other duties as assigned.

• 3+ years mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or working under a bank license (required).
• Physical location in Virginia.
• Completed the 20‑hr SAFE Pre‑licensing Education and passed the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Proven track record handling purchase loans and working with real estate agents.
• Strong understanding of client service and passion for helping people.
• Excellent interpersonal skills, deep mortgage process knowledge, and ability to fund loans successfully.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Associate’s or Bachelor’s degree preferred.
• Travel required within the first month and at least 5% in‑market thereafter.

Zillow is recognized as one of the best workplaces in the United States, with a focus on innovation, inclusion, and employee growth.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; abide by standards of excellence; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and company policies. Criminal history may impact certain duties such as exercising sound judgment and safeguarding business operations. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Mid‑Senior level

Full‑time

Finance and Sales