Front Desk Agent

Job Description

Located in the picturesque town of Washington, Virginia. 30 minutes from Culpeper, Front Royal, and Warrenton. 40 minutes from Gainesville and Stephen City. Just over an hour from Reston, Loudoun County, and Washington, DC.

Since 1978, The Inn at Little Washington, located in the foothills of the Blue Ridge Mountains, has been one of the most decorated restaurants and hotels in the world. Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

• Health, vision and dental insurance (full‑time employees)
• Paid time off (Full‑time employees)
• 401(k) retirement plan with match
• On‑the‑job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

Assist in daily Front Office operations and deliver a Five‑star, Five‑diamond experience to all guests. Maintain all aspects of the Front Office area to ensure a luxury experience. Serve as a support to the Front Office and Dining Room team.

• This position is a unique blend of a hotel front desk agent and a restaurant host/hostess.
• Acts as a strong ambassador for The Inn in all interactions with guests, whether staying overnight or dining.
• Demonstrates excellent communication skills and meets the expectations of a 5‑Star/5‑Diamond property by providing top‑notch guest service.
• Multitasks front‑desk duties including guest check‑in/check‑out, seating, answering telephone calls, checking emails, relaying guest requests, walking food, and handling coats.
• Assists servers with walking food when needed.
• Runs daily reports and completes daily checklists.
• Greet all guests warmly and professionally.
• Shows eagerness to learn new information with a positive attitude.
• Accepts constructive criticism to improve performance.
• Coordinates with Housekeeping and Engineering to track room status and follow up.
• Works closely with the Dining Room and Culinary teams to ensure all guest requests are communicated.
• Meets Forbes Standards in all daily operations and guest interactions.
• Demonstrates proficiency with Resortsuite and Tock software.
• Anticipates guest needs and responds to inquiries in a timely, professional manner.
• Maintains professional etiquette with all guests and employees.
• Demonstrates thorough knowledge of the Inn and its history.
• Follows all disinfecting and sanitization policies.

• 1–2 years of Front Desk or Restaurant host experience
• Microsoft Office knowledge
• Excellent communication skills
• Minimum age 16 years
• Well‑groomed and well‑presented with no visible tattoos

• Familiarity with Forbes Standards
• Ability to communicate in a language other than English, preferably Spanish or French
• Certification in alcohol awareness program
• Certification in CPR
• Prior experience with Resortsuite and Tock

• Fluency in English (oral and written)
• Strong interpersonal communication skills
• Organized with a clean front‑desk area
• Clear and professional language use
• Multi‑tasking in a fast‑paced environment
• Processes all payments, including credit card, cash, and gift certificates
• Cross‑trains across multiple departments and assists when needed
• Assists guests with questions about the property, history, surroundings, and amenities

• Must be able to lift 30+ lbs.
• Must stand, bend, and walk for long periods
• Frequent or occasional need to reach, bend, push, pull, twist, lift, and climb

The Inn at Little Washington is an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Entry level

Full‑time

Management and Manufacturing

Hospitality

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