Associate Relations Specialist

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At Master Corp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

The Associate Relations Specialist will support and facilitate employee relations on behalf of the company. This role will assist with labor relations and Tier 3 complaints by gathering, collecting, and maintaining documents and records. The position is responsible for initiating intake sessions, conducting investigations, and escalating matters to SMEs as appropriate. The role must be bilingual in Spanish and ideally based in the Mid‑Atlantic Region (MD/DC/VA).

• Integrity – We never compromise on our word. We act with transparency – we are a trusted partner.
• Pride – We are proud of our people, and they are proud to work for Master Corp.
• Quality – We do things the right way and strive to continuously improve.
• Dependability – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us.
• Respect – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer‑centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handle routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refer complex matters to appropriate SMEs and other management staff.
• Provide information to associates, supervisors and leaders relating to policy and employment law.
• Advise and train others in best associate relations practices.
• Supports Human Resources partners in investigating matters and/or transitioning medium to high risk employee matters to the appropriate party.
• Monitor and manage hotline responses, investigate and/or assign based upon the level of complexity.
• Conduct initial interviews and gather information for associate relations matters such as harassment allegations, work complaints, or other conduct or performance concerns. Conduct investigations, partner with leaders and/or elevate to appropriate staff to ensure investigations are timely and thorough.
• Investigate concerns received, properly document findings, make determinations as required and/or elevate concerns when appropriate to leadership.
• Assist with recordkeeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives.
• Collect information and data to assess cost and policy implications of negotiations and disputes. This may include partnering with HR functions to assist in gathering information for proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
• Conduct surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collect information and report results to Associate Relations Senior Manager.
• Maintain knowledge and understanding of…