Senior ServiceNow SAM Developer

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CACI is seeking a highly skilled and experienced Senior Service Now Developer supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is responsible for the design, development, configuration, implementation, and ongoing optimization of our Service Now Software Asset Management (SAM) Pro module. The successful candidate will leverage deep understanding of the Service Now platform and SAM best practices to ensure accurate license positions, drive cost savings, enhance compliance, and streamline our software lifecycle processes.

This is a hands‑on technical role that requires strong development capabilities within the Service Now platform, particularly with SAM Pro, coupled with excellent analytical and problem‑solving skills.

• Design, develop, configure, and customize the Service Now SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions while adhering to platform best practices.
• Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro.
• Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies.
• Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, Service Now Discovery) to feed accurate software installation data into SAM Pro.
• Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, Integration Hub, and other integration methods.
• Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance.
• Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance.
• Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features (e.g., downgrade rights, unallocated licenses).
• Support the implementation of process, data and controls necessary for the platform to become an Accountable Property System of Record (APSR).
• Assist in defining and utilizing SAM administration and configuration policies and procedures within the Service Now platform.
• Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module.
• Support Service Now platform upgrades and ensure SAM Pro functionality is maintained including operability of customizations and configurations.
• Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability.
• Provide expert‑level support and guidance to SAM analysts and other stakeholders.
• Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and process flows.
• Work closely with IT Asset Managers, Procurement, Finance, and other IT teams to gather requirements, convert business needs into technical solutions, and ensure alignment with organizational goals.
• Participate in peer code reviews and contribute to overall development best practices.
• Provide training and knowledge transfer to end‑users and junior team members.

• Ability to obtain and maintain a Secret clearance.
• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
• 5+ years of hands‑on experience as a Service Now Developer/Engineer.
• 3+ years of dedicated experience implementing, configuring, and optimizing Service Now Software Asset Management (SAM) Pro.
• Proven experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements.
• Strong proficiency in JavaScript, REST/SOAP APIs, and other Service Now scripting languages/frameworks.
• Deep understanding of the Service Now platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM.
• Experience with…