Strategic Customer Success Manager

Employer Industry: Cloud Communications and Contact Center Solutions Why consider this job opportunity:

• Salary up to $115,500 for full-time employees
• Comprehensive medical, dental, vision, and life insurance benefits
• 401K match and Employee Stock Purchase Plan (ESPP)
• Paid time off, sick leave, and parental leave, along with new parent gift boxes
• Opportunity for career advancement within a recognized Best Place to Work
• Supportive work culture focused on customer success and employee well-being

• Build and maintain trusted relationships with key customer stakeholders, including C-level executives
• Act as a technical authority, optimizing solutions for global unified communication and contact center environments
• Drive customer adoption of new features, ensuring maximum value extraction from the platform
• Manage multiple complex projects and account management duties for high-growth global customers
• Collaborate with internal teams to advocate for customer needs and ensure seamless service delivery

• 7+ years of enterprise-level customer success or technical account management experience within a SaaS company
• Proven expertise in Contact Center technology, preferably with in Contact or RingCX products
• Strong project management skills with the ability to lead complex initiatives in a fast-paced environment
• Deep knowledge of VoIP technology and advanced network troubleshooting
• Bachelor’s degree in Business, Communication, or a related technical field, or equivalent relevant work experience

• Experience with CRM software such as Salesforce
• Exceptional ability to influence C-level executives and technical stakeholders
• High level of empathy and strong customer service best practices
• Strong analytical skills for identifying and solving complex technical problems
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

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