Technical Field Support Specialist

Overview

IDEMIA National Security Solutions (NSS) is seeking an experienced IT professional to act as a Technical Field Support Specialist to assist our IT support team at customer locations. This role will require up to 75% travel to DoD installations in support of NSS equipment installations and maintenance while interacting with key stakeholders and accessing a secure network to troubleshoot as required.

The ideal candidate will reside near a major domestic airport due to the travel requirement
. The individual must possess a US Government Common Access Card (CAC Card).

• Travel to and obtain access to IDEMIA NSS product installations at U.S. Navy, U.S. Army, Marine Corps, or other DoD NSS customer sites.
• Obtain product installation access via a controlled computer with a virtual desktop.
• Connect to local hardware for system administration.
• Work closely with remote teams to communicate and log errors.
• Conduct onsite troubleshooting and/or routine maintenance as required.
• Perform Tier 1 equipment troubleshooting.
• Under the direction of the Program Director and Product Manager, assist with organizing, directing, and managing enrollment events at DoD installations.
• Enrolling approved DoD personnel by using an iPad tablet and NSS software to capture various individual data.
• Maintain initial and annual security compliance training including online annual DoD and U.S. government classes such as Cyber Awareness.

• General Linux experience
• Ability to obtain an active Secret Security Clearance
• Common Access Card holder
• Ability to access a U.S. DoD installation with Common Access Card
• Knowledge of DoD base access
• Ability to travel to designated locations for installation access
• Fluent in English, additional regional languages a plus

• High-level network understanding
• Linux application support
• Docker experience
• Bash scripting
• System log analysis
• Windows administration
• Powershell
• Postgre
  
  SQL experience
• Familiarity with Enterprise Ashore Enclave (EAE), formerly PSNET and Marine Corps Enterprise Network (MCEN)
• Strong analytical and problem-solving skills
• Bachelor’s degree in engineering, Computer Science, Information Technology, or a relevant field is desired
• Customer-focused mindset
• Must possess strong problem-solving skills and proven ability to communicate issues and solutions in a simplified manner
• Must be proactive to identify and anticipate client needs and make recommendations for implementation
• Must have experience working collaboratively with business partners to effectively resolve problems
• Must be self-directed and self-motivated as well as accountable for results
• Must have excellent organization and time management skills, including planning, organizing, prioritizing with attention to detail; ability to understand and manage conflicting priorities; proven track record for timely delivery of multiple parallel objectives
• Able to work under pressure
• Must possess demonstrated verbal and written communication skills as well as excellent listening skills
• Must be available and willing to travel up to 75%
• Must be able to drive discipline to achieve established goals and objectives
• Must have the ability to submit accurate and timely reports as needed