Salesforce Admin

Join our innovative Medical Health Support Contract team, where you’ll play a vital role in delivering cutting‑edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you’ll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We’re looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are.

With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare’s digital transformation. If you’re driven by quality and a commitment to patient safety, this opportunity is your next career move.

The Salesforce Administrator role requires strong development and architecture skills to manage and optimize our 24x7 Salesforce system supporting call center operations. The ideal candidate will have expertise in configuring and customizing Salesforce, including workflows, automation, and integrations, while ensuring high availability and performance for mission‑critical applications. This role requires hands‑on experience in designing scalable solutions, managing user roles and permissions, and implementing security best practices to support a dynamic call center environment.

The Salesforce Administrator will collaborate with cross‑functional teams to troubleshoot issues, enhance system functionality, and deliver innovative solutions that align with business goals. Strong problem‑solving skills, a proactive mindset, and the ability to operate in a fast‑paced, always‑on environment are essential for success in this role.

• Overseeing a Salesforce based environment, supporting configuration and maintenance across multiple environments (e.g. Development, Test, Prod), release activities, and troubleshooting of any Production issues.
• Supporting the cross‑functional team defining, developing, and rolling out new features.
• Supporting call‑center integrations with Amazon Connect IVR.
• Troubleshooting issues in Production and lower environments with the team as they occur to ensure SLA’s for a 24x7 call‑center operation. Provide Level 2 & 3 support to resolve system problems.
• Ensure security posture of the Salesforce environment.
• Provide guidance with Health Cloud, Data Cloud, Sales Cloud, and Agentforce.
• Mentor other members of the cross‑functional team on Salesforce best practices for development, release, and testing.
• Additional work may be required to support development team activities during automation integration activities, this may involve interaction with government and other contractors to build a successful working product and the collaborative troubleshooting of issues.
• Maintain integration with external systems such as EHR API's (FHIR), Identity and Authorization tools (Okta), and other third party tooling.
• Maintains Salesforce and System Configuration documentation. Works with cybersecurity team to develop and secure solutions within the Salesforce environment.
• Conduct system audit reviews and perform maintenance functions as required to ensure system health.
• May be responsible for the technical direction, leadership, and training of less experienced staff. Acts independently to determine methods and procedures on new assignments.
• Stay updated on Salesforce advancements and recommend improvements to existing systems.

• Bachelors degree (or equivalent work experience) and 4+ years experience supporting and administering Salesforce environments.
• Strong technical skills in Salesforce and related server administration.
• Experience with AWS infrastructure.
• Excellent problem‑solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.
• Ability to prioritize tasks and manage multiple projects simultaneously in a fast‑paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with colleagues, stakeholders, and vendors.
• Ability to work independently and as part of a team.
• Proficient in navigating electronic systems, computer programs, and…