Manager of Audio-Visual Integration & Support Services – Systems Integrator

Overview

Are you looking for an exciting new opportunity? Join a leading provider of integrated systems and communications solutions, home to one of the most diverse and extensive teams of experts in Virginia. Strategically structured to promote cross-division collaboration, this organization enables specialists from Audio Visual, Voice, Data, and Security divisions to work together seamlessly, delivering truly unified solutions. With offices in Virginia Beach and Richmond, the team is well-positioned to manage projects across Virginia, the Mid-Atlantic, and beyond, frequently traveling nationwide to meet client needs.

• Manage A/V Integration and Service Support Teams including daily activities, personnel design, development and ensuring activities are in line with desired career goals.
• Responsible for managing multiple Project Managers on the team and to ensure reporting on the profitability of integration projects.
• Understand overall A/V Integration Team objectives, as well as the role and function of each team member.
• Function as the customer’s point-of-contact for problem identification and resolution for issues that have been escalated by the team.
• Communicate with all parties necessary in a constructive manner to guarantee customer expectations are met.
• Maintain awareness of all outstanding issues including pre- and post-delivery and provide status to clients as needed.
• Provide accurate reports and metrics to company leadership concerning ongoing projects and specified budgets.
• Ensure any risks are identified, communicated, and mitigated and that projects are delivered successfully through production.
• Contribute to the continuity of A/V field teams by providing the necessary technical leadership.
• Understand processes in Connect Wise Manage by completing assigned training materials and blueprints on the Connect Wise University
• Validate all time and expenses through Connect Wise Manage and ensure items are allocated to projects accurately.
• Review all work activities, service tickets, or project tickets in Connect Wise for A/V field teams.
• Ensure all documentation is delivered in a timely manner for internal processes as well as any related items for end users.

• Previous Audio Visual/IT Manager experience is required.
• Must be meticulous, have multi-tasking abilities, and manage tight, high stress deadlines.
• Applicable professional Audio-Visual certifications in Crestron, Biamp, Shure, QSC etc.
• Training Program Accomplishments, Vocational Degrees, and College Degrees are desirable but not required.
• Ability to read and understand project drawings and schematics, engineering notes, and operation manuals.
• Ability to understand construction blueprints and demonstrate knowledge of commercial construction practices.
• Above-average knowledge of, and experience with the installation of Audio-Visual systems and equipment including video walls, projection, flat panel displays; control systems; audio and video signal routing and processing equipment, UCC video conferencing platforms such as Cisco, Poly, Microsoft Teams, Zoom etc.
• Skill in strategic planning with an ability to think ahead and plan over a 6–12-month time span.
• Demonstrate effective communication skills using tact and courtesy along with the ability to manage pressure sensitive situations.
• Self-motivated with the ability to work in a fast-moving environment.
• Good interpersonal and time management skills

• Health insurance
• 401K savings
• Employee Stock Ownership Program

• $80,000 – $125,000

Hamilton Barnes