ServiceNow QA Engineer

Position: Service Now QA

Location: McLean, VA / Plano, TX

Duration: 9 Months Contract

Job : 173174

Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" Service Now solutions.

This role requires solid understanding of Service Now platform behaviors, modules, ACLs, flows, and integration testing.

• Develop, document and maintain the test data, data validation, end-to-end testing flows.
• Design, develop, and maintain automated test scripts using Service Now ATF.
• Create test cases based on functional and technical requirements.
• Collaborate with developers, business analysts, and QA teams to validate functionality.
• Analyze test results and report defects in a timely manner.
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies.
• Ensure high quality and performance of the Service Now platform across ITSM, HRSD, CSM, or other modules.
• Develop reusable test templates for future automation initiatives.
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
• Test configuration changes that include tables, ACLs, business rules, flows, UI policies, update sets.
• Conduct regression testing using ATF across Service Now upgrades/releases.
• Perform cross-browser testing and end-to-end user journey validation with external apps.
• Test REST/SOAP integrations and external data flows.

• 5 to 8+ years of QA experience.
• 3+ years of hands‑on Service Now ATF testing (with focus on IRM/GRC).
• Strong automation experience (Selenium).
• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
• Hands‑on with tables, ACLs, flows, update sets, APIs, business rules.
• 3+ years validating platform UI, Service Portal, Workspace UX.
• Strong analytical, debugging, and communication skills.
• 2+ years experience with Agile/Scrum methodologies.
• Knowledge of test planning, test case creation, and defect management.
• Proficient in identifying automation opportunities within the Service Now ecosystem.

• Service Now certifications (CSA, CIS‑Risk, CIS‑GRC, ATF).
• CI/CD experience (Git Hub, Jenkins, Azure Dev Ops).
• Experience with domain‑separated instances.
• Prior experience in large‑scale Service Now implementation projects.
• Scripting experience with Python, JavaScript, etc.

$50 - $55 per hour (exact compensation determined by location, scope, complexity and market). Full‑time consultants have access to benefits including medical, dental, vision and 401K contributions as well as other PTO, sick leave, and other benefits mandated by applicable state or localities.

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