Senior ServiceNow Engagement Manager

Do you enjoy leading cross-functional teams through complex technology implementations? Are you energized by owning delivery, managing stakeholders, and guiding projects from early planning through production launch? Do you thrive in a remote, consulting-style environment where modernizing Digital Services on the Service Now platform is central to the work?

Servos is looking for a Senior Engagement Manager with strong technical project management experience, a consultative mindset, and the ability to lead teams and clients through complex Service Now delivery engagements from strategy through execution.

Location:

Remote (US)

• A Service Now Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (App Engine)
• A virtual team throughout the United States with headquarters in Virginia
• Devoted to doing the right thing for our clients and team by leading with a human-first culture
• An experienced team of consultants who are dedicated to having fun and adding value
• Open minded and always welcoming new ideas and approaches

• An experienced IT project manager with 6+ years of experience leading technical teams and consistently delivering results.
• Comfortable communicating effectively with senior-level stakeholders within client organizations.
• Experienced across the full software development or implementation life cycle, including analysis, design, development, testing, training, and operational support, with experience delivering enterprise platform implementations, specifically with Service Now a plus.
• Skilled at managing multiple projects in complex environments, solving problems, and navigating ambiguity.
• Knowledgeable in Agile delivery, including project estimation, solution design reviews, documentation creation and review, and peer code reviews.

• Drive product specifications and project plans while managing the full software development life cycle from inception through production launch and post-production support.
• Provide oversight, operational management, and project management for software development and operations and maintenance initiatives on the Service Now platform.
• Plan, organize, secure, and manage resources to ensure successful delivery of program and project goals.
• Proactively identify and mitigate risks while adapting to changing priorities across multiple initiatives.
• Contribute to the growth of the Service Now practice by developing collateral, improving methodologies, supporting internal training, and advancing best practices.

• A family first culture with unlimited PTO after the first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k plus a match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with Service Now experts who truly believe in teamwork and changing the world