Help Desk​/NOC

Management Applications, Inc., a leading provider of Managed Services, IT Infrastructure, Network Management, Design and Implementation is seeking high-level IT professionals to fill Help Desk and Network Operations Center Staff positions for a long-term contract based out of Georgetown County, SC (The positions will be in Dulles, VA).

County Environment:

The County IT environment is approximately made up of:

• A. 25 County Sites
• B. Public Safety and Administration
• C. 285 Hosted Desktop Users — Hosted Desktop
• D. 17 Multi use computers—Managed Services
• E. 83 Computers — Managed Services
• F. 120 Public Safety devices — Managed Services
• G. 32 servers—Blending of Hosted Desktop and Managed Services

The environment includes:

• Standard, Professional and additional individual Office Applications
• New World Systems Met Application
• Email Server (Outlook Exchange)
• Patriot Systems Software (Collect Pro, Assess Pro)
• Support:
  Fire Systems, ESRI GIS, Auto Cad Civil 3D, Network Print Server
• Provisioning of the County's IBM A/S 400 (15) Courts Applications (Local CJIS)
• Support of network (Switches, routers, firewalls, access points, etc...)
• Support of existing workstations
• Security (Understand and provide IT best practices recommendations)
• Email (configuration and support of server, desktop and mobile devices)
• Full backup and Disaster Recovery services on Private Cloud Hosted Desktop
• Support of existing Data Backup used for premise based systems
• Provide Help Desk services and provide incident response levels and escalation processes (current Help Desk utilizes Jit Bit)
• Support of existing VOIP phone system and voice mail
• Experience in a City, County, Municipal Government setting a plus.
• Microsoft Certifications
• Cisco Certifications
• VMWare Certifications
• Please include any other current IT Certifications in your resume

Job Application Instructions:

To be considered for these positions please submit a clear and concise resume (2 pages maximum) as well as your minimum salary requirements. Job applications without both a resume and minimum salary requirements will not be considered.

Compensation:

Compensation will be commensurate with experience.