Access Support Representative

Site Access & Compliance Support Representative

We are seeking a Site Access & Compliance Support Representative to provide on-site workforce support at a mission‑critical data center construction project in Dulles, VA
. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first‑line technical troubleshooting.

Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset
, attention to detail, and the ability to follow structured procedures in a fast‑paced environment.

Key Responsibilities

• Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
• Verify worker credentials, badges, and compliance documentation.
• Issue and manage temporary badges and visitor passes.
• Report irregularities or noncompliance to site supervisors.

• Guide workers and subcontractors through the digital onboarding process.
• Assist with account setup, documentation upload, and system login.
• Provide clear instructions on mobile check‑ins, digital badges, and QR codes.
• Support multilingual onboarding as needed (tools/resources provided).

• Serve as the first point of contact for access or credentialing issues.
• Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
• Escalate more complex issues to centralized support following standard procedures.
• Maintain accurate records of support requests and resolutions.

• Deliver professional, courteous assistance to workers and site staff.
• Communicate clearly and calmly when resolving issues.
• Relay feedback to supervisors to support process improvements.

• Ensure smooth and timely worker access.
• Minimize delays by resolving issues efficiently.
• Maintain accuracy in compliance and credential checks.
• Provide a consistently positive support experience on site.

• High school diploma or equivalent (some college or technical training preferred).
• Prior experience in field support, help desk, IT support, or site operations is a plus.
• Basic technical troubleshooting skills (hardware/software).
• Strong attention to detail and ability to follow structured protocols.
• Excellent communication and interpersonal skills.
• Ability to stand/walk for extended periods and work outdoors at site access points.

Base pay range: $18.00/hr - $21.00/hr

Position details: Seniority level:
Associate;

Employment type:

Contract;
Job function:
Information Technology;
Industry: Construction