Mobile Device Management Support

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DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services—including managed mobility, cloud, cybersecurity, network operations, and application development—DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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DMI, LLC is seeking a Mobile Device Management Support to support a federal customer in the DC Metro area.

• Serve as a user liaison covering basic computer system end‑user operations, including system sign‑on, menu and help usage, Microsoft Office programs, telecommunications, and troubleshooting of computers and printers.

Education and Experience:

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience;
  Engineering or a closely related academic field.
• Strong knowledge of a Mobile Device Management System, preferably Microsoft Intune, MAAS
  360, and/or Apple Business Manager.
• High proficiency with Excel (table joins, V‑lookup, pivot tables, etc.).
• Experience as a Service Desk Technician or 3–5 years of IT experience.

Required Skills/

Certifications:

• Detail‑oriented logging of all user contacts, entering calls into a Service Desk Automated Tool (Service Now preferred).
• Support and provision of mobile devices through an MDM software.
• Excellent customer service orientation and verbal communication skills.
• Experience supporting and maintaining mobile communication devices.
• Competencies in communication, presentation, technical capacity, organization, customer focus, decision making, discretion, and ethical conduct.
• Lead technicians in onsite support activities, including inventory management.
• Liaise with and support customer VIPs.
• Perform complex installations and configurations of desktops, laptops, mobile devices, and associated peripherals and software.
• Lead teams in onsite updates, configuration changes, or software installations.
• Write technical/functionality specification documentation such as Knowledgebase entries.
• Basic experience with enterprise networking, monitoring, troubleshooting, and management tools for mobile devices and peripherals.
• Experience supporting Windows, macOS, and Microsoft Office environments.

Desired Skills/

Certifications:

• ITIL V4 certification.

Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Minimum Citizenship Status

Required:

U.S. Citizen.

Physical Requirements: No physical requirement needed for this position.

Location: Arlington, VA.

Mid‑Senior level.

Full‑time.

Administrative.

DMI is an equal opportunity employer. We encourage applications from diverse candidates.