Help Desk Support Specialist

Overview

Tamayo Federal Solutions, LLC is seeking qualified Help Desk Support Specialist I. Primary job functions do not typically require exercising independent judgment. Works under general supervision. Serves as the initial DIO point of contact for troubleshooting hardware and software problems. Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.

Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.

Fulfills all service level standards for response time and quality. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job.

• Serve as the initial DIO point of contact for troubleshooting hardware and software problems.
• Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
• Utilize product information or solution database to research, troubleshoot, and deliver solutions.
• Advise users on methods, steps, and actions to resolve and avoid future issues and provide documentation as needed.
• Document incidents using help desk systems or tools.
• Escalate problems to appropriate levels or teams to achieve issue resolution.
• May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
• Fulfill all service level standards for response time and quality.
• Work under the close direction of senior personnel in the functional area.
• Possess a moderate understanding of general aspects of the job.

• Up to 2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• These positions are contingent upon award of contract. “Contingent” offers for employment may stipulate those one or more requirements be satisfied before final commitment between candidate and Tamayo Federal is established; namely, award of contract to the Tamayo Federal Team.

Tamayo Federal Solutions, LLC offers a full package of benefits and competitive salary, excellent group medical, vision, and dental programs; 401(k); tuition reimbursement; employee training, development, and education programs; advancement opportunities; and much more!

EEO/AA Employer. Protected Veterans and individuals with disabilities are encouraged to apply.

Please NO RECRUITERS – Job Applicants ONLY