Assistant Vice President, Outbound Portfolio Reporting

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

Data Operations is responsible for all aspects of portfolio data exchange and support across trade processing, pricing and position data. The group has an operational and a strategic mandate to fulfill. This is accomplished through a location strategy that combines presence in strategic locations close to our client needs and the utilization of standardization, centralization and scale in our operational Centre of Excellence (CoE) locations.

Based on requests from internal Operations and Client Integration teams, manage all requests for trade instructions, and Æxeo Standard Position, Trade and TAX Extracts, and Swift Enhancements. Configuration & maintenance of electronic interfaces that exchange outbound data from Citco applications. Proactive monitoring of data flows end to end – data is an integral pre-cursor to Citco's service to clients. Participate with feedback and enthusiasm, challenging the status-quo and continuously strive to improve current processes.

Provide leadership in establishing standards & benchmark in the area of portfolio data interfaces - for Citco and the industry as a result. Collaborate with Citco Technology to analyze, develop & enhance internal tools that support increased levels of automation and intuitive self-service for operations.

The successful candidate will be part of the Data Operations department whose primary responsibility will be to ensure the effective management of all aspects for inbound/outbound extracts & reports to Clients, Vendors and Prime Brokers. The Outbound Portfolio Reporting team owns the management of all aspects of client outbound Portfolio Reporting needs and ongoing support of interfaces including client on-boarding and client relationship management.

As a group with representation in Asia Pacific, Europe and North America, the team provides seamless support to all CFS offices on a global basis.

The candidate will manage a Global team that requires a comprehensive understanding of the fundamentals of trade capture, data processing and Outbound Portfolio Reporting data points. The successful candidate will have the ability to manage work processes and interact with high profile clients. He/she must have an in-depth understanding of financial instruments. The successful candidate will be responsible for training and development of his/her direct reports locally, driving the performance management process, hiring, etc.

He/she will also provide ongoing feedback on the team to IS management and manage the workload of the team in line with senior management expectations, and based on the functional priorities and objectives.

As a Manager, the candidate is responsible for oversight of BAU deliverables of Data Operations and oversee the configuration & monitoring of all incoming and outgoing data to ensure timely receipt and delivery to satisfy Citco client SLAs.

Responsible for ICE Instruct and AExeo Extract and Swift maintenance and support, including investigation and management of Extract, Instruct and Swift data issues. Communicate effectively with both internal and external parties to discuss Outbound Portfolio Reporting issues. This includes clients, Prime Brokers, Counter parties, and Banks in addition to internal CFS teams. Serve as the first point of escalation for all incident and problem tickets.

Manage team in Canada ensuring goals set through year for individuals and proper feedback provide to team members on performance Allocation of work, ensuring onboardings and proper work is assigned fairly within the team Managing of group mailbox – ensuring all requests are assigned and actioned timely Putting forward suggestions on how to improve metrics and statistics to reflect performance of team Foster strong culture within the team and ensure morale is kept high…