Senior Network Associate

Duration

12+ Months

VA-Arlington

Every consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services we offer to clients. As a Senior Network Associate, you will join our Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today’s digital market.

• Provide 1st level technical support to include server, software, and hardware maintenance, and monitor all environments
• Perform analysis on systems data (CPU performance, space availability, etc.) reports findings, and recommend improvements to senior engineer
• Deploy servers and perform hardware maintenance
• Apply software/security patches
• Perform other system administration tasks as assigned and in coordination with Senior Systems Engineers with little or no assistance
• Diagnose, resolve, or elevate problems
• Contact vendors when necessary for hardware maintenance
• Answer after hours help desk calls, assist customers with software installations, password resets, and connectivity to network
• Monitor the mainframe and network production environments and resolve or elevate problems as necessary to on call IT personnel
• Verify that production schedules/processes execute successfully on all platforms as required per documentation
• Complete daily logs, documenting all problems, calls to support staff, resolution and sends out to IT staff
• Communicate status of work in progress, production environment, and all issues, etc. to next shift
• Verify all applicable production applications are available
• Evaluate network, mainframe, server, and or telecommunications systems performance against service levels and recommend changes
• Open/close Network Operation Center tickets when problems occur, include details and resolution
• Provide production control/scheduling support
• Implement jobs, source code, and processes from test environments to production on all platforms (mainframe, open systems)
• Schedule production jobs and processes across all platforms in scheduling application
• Communicate effectively with IT peers to ensure scheduling is accurate
• Evaluate and test all jobs/processes for scheduling, resolving scheduling conflicts
• Keep all documentation for production schedules/processes up to date for IT
• Administer network monitoring tools
• Create and update alerts in network monitoring applications as requested by developers or technical services
• Communicate effectively with IT peers to ensure alerts are accurate
• Increase knowledge of internal and external technologies
• Attain one industry recognized certification or recertification every two years or as needed
• Improve various processes by working within the IT team structure
• Plan, coordinate, and implement new procedures and technologies in order to continually improve Network Operations
• Responsible for the proper security and disposal of any confidential information that he or she may possess in the course of performing this position’s job duties, in accordance with Personnel and Administrative Policy and HIPAA Privacy and Security Policies and Procedures Manuals

High School/GED and/or Technical Diploma/Certificate

• 2 + years Operations experience in a multi-vendor data center desired
• 2+ years proven experience with cross platform scheduling packages desired, such as Control M, Job Trac, CA Scheduler

• Proven technical background of open system architectures preferred
• Demonstrates analytical skills and problem-solving skills
• Organizational and multi-tasking skills
• Demonstrates initiative, is conscientious, and provides complete follow-through on all areas of responsibility
• Highly self-motivated with the ability to work independently with minimal supervision or in a team environment
• Excellent troubleshooting and analytical skills that lead to proactive solutions
• Ability to adapt to change
• Experienced innovator
• Demonstrates leadership skills and motivates and trains team…