Computer Support Specialist

Title: Computer Support Specialist

Agency: J. Sargeant Reynolds Community College

Location: Henrico - 087

FLSA: Nonexempt

Hiring Range: Salary commensurate with the education and experience of the applicant. Maximum salary of $53,000.

Full Time or Part Time: Full Time

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students.

We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Computer Support Specialist provides Tier I and Tier II technical support to faculty, staff, and students. This position is responsible for responding to Help Desk requests and performing installation, repair, configuration, maintenance, and management of workstations, portable computing devices, audiovisual systems, network connections, and associated peripheral equipment. The position performs other duties as assigned.

• Provide Tier I and Tier II technical support, including answering Help Desk calls and resolving service requests.
• Deliver customer-focused technical solutions during scheduled Help Desk rotations.
• Communicate effectively with users through verbal and written channels.

• Install, configure, repair, upgrade, and maintain desktop and laptop computers.
• Support portable computing devices, peripherals, and endpoint management solutions.
• Install, configure, and support current versions of Microsoft products and Apple devices.
• Support Apple systems and mobile devices as required.

• Troubleshoot and support network connectivity, including TCP/IP configuration and wireless networks.
• Support desktop peripherals and audiovisual (AV) systems.
• Assist with network infrastructure and connectivity issues as needed.

• Independently perform inventory management using barcode scanners, databases, and spreadsheets.
• Track, maintain, and update equipment records.

• Working knowledge of installation, repair, upgrade, and general maintenance of computer hardware.
• Considerable knowledge of troubleshooting methods, procedures, equipment and component testing, and use of hardware and software diagnostic tools.
• Demonstrated experience supporting:
  • Network infrastructure
  • TCP/IP configuration
  • Wireless network configuration
  • Desktop and peripheral devices
• Working knowledge of audiovisual systems and AV support.
• Knowledge of endpoint management solutions and Apple systems.
• Demonstrated ability to:
  • Install, configure, use, and support current Microsoft products and Apple devices
  • Manage multiple complex tasks and prioritize independently without supervision
  • Provide customer-focused technical support in a fast-paced environment
  • Communicate effectively, both verbally and in writing
  • Work collaboratively within a diverse group of individuals
• Ability to independently manage inventory using barcode scanners, databases, and spreadsheets.
• Physical ability to sit, stand, and climb ladders and routinely lift items weighing up to 50 pounds.

• Associate’s degree in Information Technology or a related field, or equivalent training in computer information systems, network administration, or a related area.
• An equivalent combination of education, training, and experience that demonstrates possession of the required KSAs may be substituted.
• CompTIA A+ and/or Network+ certification (or equivalent) preferred.