Service Desk Lead

Job Location s:
Hybrid REMOTE at Pentagon DC Metro Area

Desired

Certifications:

CompTIA Security+ or IAT Level II

Job Type
:
Full-Time Salaried

Clearance Requirements: Must have a Secret security clearance. Must be a U.S. Citizen.

We are recruiting for a Service Desk Lead to support the Navy Office of the General Counsel. The ideal candidate has significant IT experience, values collaboration, and demonstrates exceptional leadership.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Strong analytical and troubleshooting skills.
• Excellent work ethic.
• Provide technical support for the daily operations and training of Web-based applications.
• Ability to make updates to websites using visual editors, and familiarity with HTML
• Assist developers and database administrators with testing web-based application modifications for accuracy and usability, create and/or complete test plans and document findings.
• Demonstrated working knowledge of online collaboration tools such as forums, blogs, wikis, and media libraries
• Be able to support and train users in the use of blogs, wikis, forums and media libraries.
• Application account, group and user-rights management via web-based user interface.
• Ability to create and maintain user manuals and application documentation.
• Strong written and spoken communication skills.
• Web Application Support:
  Provide technical customer support for the daily operations and training of web-based applications to customers at different levels of IT knowledge as well as different levels of seniority, from junior legal support staff to a senior Presidential Appointed Senate Confirmed executive.
• Working Knowledge and Skills Related to Web Application Support:
  Capable of working independently and with demonstrated working knowledge of Web 2.0 type application tools including online collaboration tools such as forums, blogs, wikis, and media libraries; email list operation; and application group and user-rights management. Able to support and train customers in the use of these Web 2.0 type application tools.
• Proficient in the NMCI NET tool.
• Demonstrated, advanced experience in IT help desk and hands-on customer service supporting a full range of knowledge levels and seniority, with support levels ranging from positions equivalent to junior legal support staff to Presidential Appointed Senate Confirmed executives.
• Demonstrated advanced experience with the Windows operating system and Office 365 from a customer point of view.
• Ability to lift standard computer workstations and monitors and maneuver into tight spots to access wires and cable when assisting with the move of a workstation as well as assemble monitor to monitor stands.

Desired

Experience:

• 5+ years of service desk experience

Desired

Certifications:

• CompTIA Security+ or IAT Level II