More jobs:
Service Desk Technician
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-01-07
Listing for:
HugoNet
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Job Location s:
Hybrid REMOTE at Pentagon DC Metro
Desired
Certifications:
IAT Level I (ie. A+) or IAT Level II (ie. CompTIA Security+)
Job Type
:
Full-Time Salaried
Clearance Requirements: Must have a Secret security clearance. Must be a U.S. Citizen.
OverviewWe are recruiting for a Service Desk Technician to support the Navy Office of the General Counsel.
ResponsibilitiesThe following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Web Application Support:
Provide technical customer support for the daily operations and training of web-based applications to customers at different levels of IT knowledge as well as different levels of seniority, from junior legal support staff to a senior Presidential Appointed Senate Confirmed executive - Working Knowledge and Skills Related to Web Application Support:
Capable of working independently and with demonstrated working knowledge of Web 2.0 type application tools including online collaboration tools such as forums, blogs, wikis, and media libraries; email list operation; and application group and user-rights management. Able to support and train customers in the use of these Web 2.0 type application tools - Proficient in the NMCI NET tool
- Demonstrated, advanced experience in IT help desk and hands-on customer service supporting a full range of knowledge levels and seniority, with support levels ranging from positions equivalent to junior legal support staff to Presidential Appointed Senate Confirmed executives
- Demonstrated advanced experience with the Windows operating system and Office 365 from a customer point of view
- Ability to lift standard computer workstations and monitors and maneuver into tight spots to access wires and cable when assisting with the move of a workstation as well as assemble monitor to monitor stands
Desired
Experience:
- 2+ years of service desk experience
Desired
Certifications:
- IAT Level I or IAT Level II
Clearance Requirements: Must have a Secret security clearance. Must be a U.S. Citizen.
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