Service Developer

i5 Technology Group has a long-term, full-time opportunity working mostly to always remote, as a Service Now Developer. The Service Now Developer will assist with an implementation of Service Now applications and provide technical insight in designing and supporting Service Now while aligning to service management best practices. They will implement application solutions based on conceptual design requirements, perform in the areas of: development, administration, documentation, and technical support of the Service Now platform with a focus on designing and delivering technical solutions that are developed on the Service Now platform.

• Configure and customize the Service Now system, including workflows.
• Use scripting tools and Service Now functionality to create scripts to automate routine tasks being done in Service Now.
• Receive specifications from the IT Service Now Manager and deliver a product and release that meets the needs presented. Load, manipulate, and maintain data between Service Now and other systems, develop test plans and deployment for Service Now implementation, and perform system and integration testing with sample and live data.
• Perform installation and testing of vendor-provided updates and new releases Communicate Service Now process, operations and capability information to all levels of management effectively.
• Perform Service Now implementation tasks including but not limited to: custom programming, configuration, integration, and maintenance.
• Other duties as needed or required.
• Bachelor's degree or equivalent in Computer Science or related field. We may consider added experience (or) related expertise in lieu of degree.
• 5 years of experience supporting the development, implementation, administration, and configuration of the Service Now tool or equivalent. Hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
• Strong working knowledge of various Service Now components such as Service Now Scripting, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, and Service Request Management.

• Certified SNOW Application Developer
• Microsoft O365 cloud instances
• SCCM package deployment and reporting
• Experience reading Bigfix reports and help with remediation efforts
• A+ certification
• Share Point

• Strong communication skills with both technical and non-technical stakeholders
• Ability to translate business needs into technical solutions
• Detail-oriented with a focus on quality and maintainability
• Comfortable pushing back—professionally—on poor design decisions
• Self-directed, collaborative, and accountable

• Solutions are scalable, secure, and upgrade-safe
• Business processes improve—not just get automated
• Platform performance remains healthy as complexity grows
• Stakeholders trust your technical judgment