VOC Specialist; Government

VOC Specialist (Government) page is loaded## VOC Specialist (Government) remote type:
Office Worker (NOT Remote) locations:
Mount Weather, Virginia time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 28, 2026 (30+ days left to apply) job requisition :
R-79401
*
* Job Description:

** This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the   Federal Government .
We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Team provides Federal Government O&M support of contracted operations.

AT&T has an opening for a VOC Specialist to support the Federal Government in providing O&M support of contracted operations.
** Job Duties/Responsibilities:
*** Job responsibilities include but may not be limited to:
Schedule video conferences with remote sites. Accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls.
* Provide customer interface, first tier support and trouble shooting. Operate and trouble shoot multi-vendor equipment.  Equipment types include Polycom, Cisco, Pexep and others.
* Facilitator of third tier call-out, including trouble tickets, installation and operation of all video teleconference equipment.
* Demonstration of Customer Service skills and strong phone presence required. Excellent verbal and written communication skills.
* Knowledge of H.323, TCP/IP, SIP protocols up to Tier 2 level troubleshooting for customer calls. Poly, Cisco and other IT related certifications a plus.
* Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.).
* Overtime, shift work and occasional travel may be required, or other duties as assigned.
* Candidates must be able/willing to obtain a TS clearance. Any active clearance a plus.
** Required Clearance:
** Must be able to initially obtain Public Trust and follow-on TS (#clearable)
Our VOC Specialist's earn between $50,000 – $61,500. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
** Joining our team comes with amazing perks and benefits:
*** Medical/Dental/Vision coverage
* 401(k) plan
* Tuition reimbursement program
* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
* Paid Parental Leave
* Paid Caregiver Leave
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
** Weekly

Hours:

** 40
* * Time Type:
** Regular
*
* Location:

** Mount Weather, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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