Virtual Auto Claims Representative

Virginia Farm Bureau is seeking a customer focused Virtual Auto Claims Representative (VACR) to join our claims team.

Prepare automotive repair estimates which accurately reflect the reasonable dollar cost of the damage sustained and settle total loss vehicles on behalf of the company. In this position this will be accomplished by using photos provided by the customer, shop, or other vendor through company approved means.

• Prepare virtual repair and total loss appraisals through the use of photos and other company approved means in accordance with company and industry procedures.
• Authorize supplemental repairs and/or payments as needed.
• Process physical damage payments following the company standard operation procedure.
• Settle total loss vehicles, move salvage within time limits established for this procedure.
• Negotiate auto claim losses with insured, claimant and vendors.

• Assist subrogation and SIU with cases that require physical damage knowledge.
• Maintain high degree of training (learn new auto repair techniques).
• All other duties as assigned by the Supervisor and/or Manager.

• Bachelor’s degree or equivalent experience
• 3 years minimum material damage experience

• Strong MS Office skills and experience working with estimating software
• Prior field estimated body shop experience
• Proven ability to settle total loss vehicles
• Strong estimating and negotiation skills
• Excellent interpersonal skills
• High level of initiative
• Professional attitude and appearance
• Proven ability to work well both independently and in a team environment

• College or equivalent experience
• Prior body shop or estimating experience
• Hold Claims Adjusters License in one or more state outside of Virginia

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.