Divisional Head of Operations Northeast

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross‑border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross‑dock/consolidation/deconsolidation facilities through a robust network led by best‑in‑class operations and technology. This integrated network will service multi‑channels like B2B, B2C, B2B2C, e‑commerce, direct to store, dropship, returns, and more, leveraging asset‑based, asset‑light, and non‑asset models.

This is a hybrid role that would be required to sit in the North/East region of the U.S. We are open to the following locations:
Ohio, Virginia, Pennsylvania, New Jersey, New York, Massachusetts, or Connecticut. Travel as needed.

The Division Head of LTL/FTL Operations is accountable for delivering operational excellence, financial performance, and customer satisfaction across Maersk’s Northeast Ground Freight division. This role translates regional strategy into divisional execution, ensuring reliable, safe, and cost‑effective operations across multiple terminals. The incumbent will lead a large, multi‑site team, embed a culture of continuous improvement, and champion digital transformation to enable Maersk’s integrated logistics vision.

• Revenue Responsibility: $110–$200M annually
• Leadership Span: 12–16 Station Managers, 300+ employees across multiple terminals
• Operational Coverage:
  Full Truckload (FTL) and Less‑than‑Truckload (LTL) services within a hub‑and‑spoke model
• Strategic Influence:
  Acts as a key enabler for regional priorities, ensuring divisional alignment with Maersk’s integrator strategy

• Deliver reliable, safe, and cost‑effective LTL/FTL operations across assigned terminals.
• Embed a zero‑compromise safety culture, ensuring HSSE compliance and proactive risk mitigation.
• Drive operational discipline through standardized processes and governance frameworks.

• Own divisional P&L, optimize cost structures, and deliver on budget targets.
• Monitor KPIs for productivity, cost‑per‑shipment, and margin improvement.
• Implement cost‑control measures while maintaining service quality and customer satisfaction.

• Partner with Customer Experience teams to ensure timely, high‑quality service for B2B and B2C customers.
• Improve Net Promoter Score (NPS) and SLA adherence through proactive service recovery and tailored solutions.
• Act as a customer advocate, embedding customer‑centricity in all operational decisions.

• Apply The Maersk Way problem‑solving approach—define issues with data, engage cross‑functional teams, and implement scalable solutions—while leveraging Lean principles to drive efficiency and customer‑focused outcomes.
• Champion adoption of WMS/TMS and digital tools to improve visibility, automate workflows, and enable data‑driven decision‑making.
• Drive divisional participation in regional Continuous Improvement Initiatives (CCI).

• Lead and develop a team of managers and supervisors (6 direct reports, 300+ indirect).
• Build a high‑performance, engaged workforce through coaching, succession planning, and capability development.
• Foster a culture of psychological safety, inclusion, and accountability.
• Drive employee engagement and retention through recognition, feedback, and development programs.

• Work closely with Finance, HR, IT, and Supply Chain teams to deliver integrated logistics solutions.
• Align…