RN, Daytime Phone Triage NOT A REMOTE Position

Position: RN, Daytime Phone Triage - (NOT A REMOTE POSITION)
RN, Daytime Phone Triage page is loaded## RN, Daytime Phone Triage locations:
Aldie, VAtime type:
Full time posted on:
Posted Todayjob requisition :
R2510096
** It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
**** When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
** The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families and referral resources.

Qualifications:

* Current Affiliate state or  multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.
* Minimum of one (1) year nursing experience; hospice or hospital experience preferred
* Active BLS for healthcare professionals from the American Heart Association or Red Cross.
* Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
* Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
* Excellent critical decision making and problem-solving skills
* Excellent clinical and assessment skills
* Ability to use equipment with visual and auditory mechanisms
* Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
* Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
* Strong patient service skills                                                                                                                 ○
Information seeking / probing skills                                                                                                                 ○
Accurate knowledge transfer                                                                                                                 ○
Listening, understanding, and responding
* Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits
* Ability to work in a cooperative team environment
* Able to exhibit a sense of urgency in daily work activities
* Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
* Available to work shifts to accommodate extended hours of operation as scheduled
* Ability to perform sedentary work with frequent interruptions
* Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
* Ability to perform the essential functions and physical requirements lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations

Competencies:

* Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:
* Represent the Company professionally at all times through care delivered and/or services provided to all clients.
* Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
* Comply with Company policies, procedures and standard practices.
* Observe the Company's health, safety and security practices.
* Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
* Use resources in a fiscally responsible manner.
* Promote the Company through participation in community and professional organizations.
* Participate proactively in improving performance at the organizational, departmental and individual levels.
* Improve own professional knowledge and skill level.
* Advance electronic media skills.
* Support Company research and educational activities.
* Share expertise with coworkers both formally and informally.
* Participate in Quality Assessment and Performance Improvement activities as…