Inside Sales Representative - Competency Center

Position Summary

The Inside Customer Support Rep acts as the internal first line contact for assigned customer accounts. They are responsible for general and specific tasks related to the effective execution and support of the end-to-end processes through account management and data analysis. This position requires the following functions to meet customers’ needs:
Data Analysis, expediting, quoting, and quality assurance of all processes. Must be technologically savvy.

• Work to meet all established Key Performance Indicators (KPI’s)
• Always represent the company professionally and courteously.
• Partner with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting.
• Perform data entry, quote support, record management, research activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes.
• Effectively manage all customer’s master data (shipping conditions, contract pricing, contact information, CRM data, prior day invoicing, order entry, etc.).
• Proactively drive account management while executing tasks to support the sales process and move opportunities forward.
• Collaborate professionally with cross‑functional teams to identify and resolve customer issues.
• Improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability.
• Follow company guidelines to establish selling prices and profit margins; actively research profitability concerns.
• Support preparation of continuous improvement reviews for customers.
• Use established reporting tools for inventory review and new item additions.
• Manage customer portals for demand, quote requests, and corrective actions.
• Maintain and build customer relationships to become a trusted consultative advisor.
• Read and decipher customer prints to provide accurate customer quotes.
• Recommend and identify internal process improvements.
• Respond timely to requests via all modes of communication (phone, fax, email, chat).
• Upsell products and services through weekly sales or company promotions.
• Perform other duties as assigned.

• Bachelor’s Degree highly preferred; high school diploma or GED acceptable.
• Minimum 3–5 years of customer service, inside sales or related experience required.
• Intermediate to advanced experience in Microsoft Outlook, Word and PowerPoint.
• Advanced Excel skills.
• SAP skills are advantageous.
• Ability to read and analyze customer purchase orders, drawings and vendor‑supplied reference material.
• Ability to analyze data to make decisions and impact outcomes for the customer.
• Ability to supply customers with professional written, computer‑generated or verbal quotations and recommendations.
• Must verbalize thoughts and information via phone and in person clearly and concisely.
• Excellent judgment and decision‑making skills.
• Ability to establish credibility, respect and trust from internal colleagues and external customers.
• Ability to keep employees motivated, create a team environment and resolve conflict.
• Must occasionally lift, carry or move up to 25 lbs.

• Proactive supply chain solutions customized to your business, your industry.
• Industrial products and services delivered with prompt, personal attention.
• Inventory management solutions that keep your production line moving smoothly.
• Complete program support from initial design, to implementation, training, to ongoing analysis.

• Maternity/Paternal leave after 1 year of service.
• Tuition Reimbursement eligible after 1 year of service.
• Health benefits and programs – medical, vision, dental, life insurance and more.
• Additional benefits: 401(k), short‑term disability, long‑term disability.
• Paid Time Off, accrued per pay period, additional day earned per year of service.
• 10 paid holidays.

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The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Wholesale

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