Sales Support Rep

As a Sales Support Representative you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team.

• Respectful communication and cooperation
  :
  We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation
  :
  Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs
  :
  We value the well‑being of our employees, recognizing that a healthy work‑life balance is pivotal to our collective success.
• Embracing communities
  :
  We embrace and support the communities that nurture us. Our employees’ dedication to fostering positive change is a source of immense pride for us.

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

The essential functions of this position include:

• Accurately place orders into the system from customer‑issued PO’s
• Follow‑up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add‑on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

• Bachelor’s degree is preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills is a must
• Ability to prioritize and multi task is a must
  
  Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

The base salary range for this position at commencement of employment is expected to be between $19.23 and $28.85 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job–related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time‑off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.