Global Client Manager; IP Transit

Overview

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

This position will join the Global IP Network (GIN) team ’s Global IP Network is one of the world's largest Tier 1 global IP backbones, spanning the Americas, Europe, Asia and Oceania on a single autonomous system number AS2914. As a top wholesale IP provider globally, our network has received many international recognitions, including Best Global Wholesale Carrier, Best North American Wholesale Carrier and Wholesale Operator of the Year, among others.

The Global Client Manager (GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, to ISPs and Internet-centric companies, both domestically and internationally. This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms. In addition, the GCM may be assigned existing customers, where the GCM is responsible for managing all aspects of account needs.

Within assigned accounts the GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system. The GCM will be responsible for leading the strategy and success of the customer’s overall engagement with GIN, closely coordinating all activities with other functional teams within GIN.

• Generate incremental new sales consistent with monthly targets
• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
• Develop and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations
• Development of close working relationships with NTT international affiliate companies
• Work closely with Sales Engineering, Customer Solutions, Order Management, Operations, and other key eco-system team members to drive successful and meaningful customer experience with GIN
• Development of a sales plan consistent with department objectives
• Track, manage, and report ongoing activity relative to plan
• Ability to travel up to 50%, or as needed
• Performs other duties as they may be assigned

• This role is ideal for you if you have experience selling 100 Gig+ connections to clients in industries like gaming, hosting, CDN, OTT, etc.
• Minimum of 3-5 years of high-tech sales experience preferably selling to wholesale consumers of bandwidth
• Understanding of IP transit networks and the technical requirements of IP transit network customers
• Knowledge of key global IP networks & service providers, Ethernet service offerings, CDN and DDoS services
• Knowledge of the respective strengths and weaknesses of such providers
• Bachelor’s Degree in Business, Marketing, Finance or related field preferred

• Skills And Core Competencies

• Familiarity with the unique technical requirements of IP Transit network customers
• Development of complex multi-component business solutions within the Technology and/or ISP industries
• Thorough understanding of the underlying technologies and economics of the Internet
• A track record of over-achieving sales quotas
• Ability to communicate effectively to senior management both within and outside the company
• Ability to prepare and deliver professionally structured and written customer proposals with limited supervision
• Ability to work efficiently with finance, sales engineering, legal, and IP engineering resources
• Excellent communication skills, both verbal and written
• Proficient in Salesforce (SFDC) or similar CRM
• Proficient in Microsoft Office applications
• Flexibility to work outside of standard 8am-5pm US time zone hours

• Bachelor’s Degree in Business, Marketing, Finance or related field preferred
• Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN…