Security Officer

Title: Security Officer

Requisition : 2819

Location: New Kent, VA, 23124

Property: Colonial Downs & Rosie’s – New Kent

Pay Range: $16.00/hour

Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible for ensuring the safety and security of the property and its patrons. Responds to security incidents and provides a visible security presence inside and outside of the facility. Observes patrons participating in gambling activities to detect and respond to infractions of house rules. Maintains a high level of professionalism, customer service, and integrity while representing the company in all interactions with guests.

This is an overnight position scheduled to work 11:30 p.m. to 7:30 a.m., including weekends and holidays.

• Provide a high level of guest service to all guests, team members, and vendors.
• Ensure the safety of all guests and team members of the property.
• Record investigations and incident reports in a timely manner.
• Assist with the transfer of money throughout the property.
• Patrol the property during shift to ensure safety.
• Maintain property rules, policies, and regulations set by the company and the Virginia Racing Commission (VRC).
• Stand posts in various locations for extended times as assigned.
• Control and diffuse potential problems and assist team members and guests in emergencies.
• Control access to the property and restricted areas.
• Respond to calls for assistance immediately.
• Maintain radio contact with base during assigned shift.
• Check identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintain crowd control, ensuring a friendly environment and defusing guest incidents.
• Compose written reports; observe, handle, and report procedural violations and illegal activity.
• Report to supervisor/manager on day‑to‑day activities.
• Attend periodic meetings and training sessions.
• Perform other duties as assigned.

• Must be eighteen (18) years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate and comprehend information and ideas in spoken and written English.
• Ability to accept, prioritize, and follow through on work direction.
• Ability to function well in a fast‑paced and at times stressful environment.
• Ability to remain calm, utilizing rational thinking and decision‑making by employing conflict‑resolution.
• Ability to work with both guests and fellow team members in a professional and courteous manner, promoting positive customer relations by providing prompt, courteous and efficient service.
• Ability to work nights, weekends, and holidays.

• Minimum of one (1) year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. Other combinations of education and experience may be considered.
• Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu‑driven programs.
• Must obtain valid racing license.
• May be required to hold a valid driver’s license with a minimum of three year’s driving experience.

• Frequently required to sit or stand for extended amounts of time; walk for extended amounts of time; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift, push, and pull up to 25 lbs.
• Noise level in the work environment is usually moderate to loud.
• Subject to an environment with flashing lights.
• Subject to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.