Restoration Technician

Position Overview

Monitors, inspects, and completes tasks for Water and/or Fire Restoration jobs to ensure the completion of drying, demolition, and various restoration activities. Prepares and reviews documentation, including notes, photos and documents, according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Pay ranges: $16 to $22 per hour (based on experience).

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion, obtains customer signatures for approval purposes, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

• High school graduate or equivalent.
• Experience in the restoration or construction industry not required but preferred.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Reports to work on time in a clean, complete uniform.
• Must be able to prioritize activities and meet deadlines.
• Certifications are not required but preferred:
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, wear respirators, which are used in certain situations, and must be able to seal to your face.
• Use visual acuity to perform detail‑oriented activities.
• Be exposed to various inside and outside working conditions (e.g., with or without air conditioning and heating).

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains se responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

$16.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Competitive pay, exciting work that makes real differences in people’s lives, and a diverse community where successful people work together to achieve common goals.