Senior Eligibility Worker III; Albemarle

Hiring Range: $62,415.95 to $68,986.05

Full Time or Part Time: Full Time

Additional Detail

Performs responsible, equitable, professional, and technical work involving management of a benefits
program caseload, respecting the broader needs of individual clients and their families. Performs specialized
duties of unusual difficulty in eligibility work in an inclusive team environment.; responsible for serving as lead
worker and providing training, mentoring and guidance to other Benefit Programs Specialists. Employees
work within established policies, procedures and guidelines with a high degree of independence, seeking
supervisory assistance only in unusually complicated and difficult cases/situations. Performs as a role model to the values of the County and department, and inspires others to embrace the values, vision and goals of the
County and department. Articulates, supports, and applies the high-performance practices (continual quality
and service improvements, participatory involvement, teamwork, data collection and analysis) of the
department. Influences others by example and by persuasion to commit to County, Department, and unit
goals.

• None.

• Interviews applicants/recipients, adapting techniques to meet the needs/abilities of the client;
• Determines eligibility for assistance and benefit levels using automated systems and manual methods; processes applications for benefit programs such as, but not limited to SNAP, Medicaid, Temporary Assistance to Needy Families (TANF), Energy, General Relief, Auxiliary Grants, Refugee Cash and/or Medical Assistance;
• Compiles and analyzes information and policy to determine and redetermine ongoing eligibility for financial, medical and or other governmental programs; computes income and resource eligibility timely, accurately and completely based on complex state and federal guidelines; ensures clients receive maximum eligible benefits;
• Explains available benefit programs, rights and responsibilities, other agency services and community resources identifies social problems and makes referrals to social workers as needed;
• Researches, interprets, and applies mandated programmatic policy and procedures based on state and federal guidelines in the administration of a benefits caseload which may be generic or specialized;
• Ensures integrity in benefits delivery and caseload management by maintaining records according to established guidelines and identifies errors/potential fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
• Responds to appeal requests, prepares appeal summaries and all supporting documentation, and participates in appeal hearings;
• Attends and participates in unit and agency meetings by sharing knowledge, experiences, and information; participates in agency work groups and/or teams; attends and participates in ongoing training, learning, and growth opportunities;
• Monitors case records for accurate computation and policy application.
• Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff.
• Coordinates workflow and case management activities of eligibility workers and DSS Specialists; serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases.
• Provides Supervisor with information about unit's performance, and provides input into job performance evaluations.
• Performs duties with less supervision and other related duties as assigned.

• Thorough knowledge of interviewing and time management skills and principles and practices of public social service organizations
• Knowledge of current social, economic and health problems and of human behavior and social functioning.
• Knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems;
• Knowledge of interviewing techniques such as data collection and investigation.
• Ability to…