Family Services Specialist I​/II; Floyd

• Locations 120 W. Oxford St., Building A-2,, Floyd, VA, 24091, US
• Apply Before 01/05/2026, 05:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Minimum Salary $36,993
• Maximum Salary Commensurate w/ Experience
• DSS Primary Work Location Floyd County

The Floyd County Department of Social Services is nestled in Floyd County, a unique mountain community known for its natural beauty, music, arts, and diverse, caring people. It is the mission of the Floyd County Department of Social Services (DSS) to eliminate poverty, abuse, and neglect through the design, implementation, coordination, and provision of quality services to the families and children of Floyd County.

We are currently looking for a Family Services Specialist to join our Services Team (CPS In-Home Services).The primary role of this position is working with families in an effort to identify and coordinate services designed to prevent the future abuse and/or neglect of children. Floyd County DSS is a small, Level One agency that functions with a family team approach.

We offer a full employee benefits package, to include:

• Health/Dental insurance packages with no single portion monthly premium effective after your first month of employment;
• Family/Personal & Sick Leave balances awarded on your first day of employment;
• Participation in the Virginia Retirement System (VRS);
• Participation in the ICMA Retirement Defined Contribution Plan;
• Thirteen paid holidays;
• Flexible work schedule (depending on position and employee status);
• Telework options (depending on position and employee status);
• Life Insurance; and
• Additional “optional” benefit packages are available.

Depending on the applicant's current/previous experience at a local department of social services, this position may be filled as a Family Services Specialist I or Family Services Specialist II
. The minimum starting salary for this position is $36,993 annually. Starting salary may be higher depending on the level of experience the applicant has specific to human/social services.

A Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as Adult Protective Services, Child Protective Services, Foster Care/Adoption and Family Support Services. Employees perform routine entry level casework activities and the casework is usually reviewed by the supervisor prior to implementing case action.

A Family Services Specialist II represents the full performance level responsible for developing and implementing individualized service plans involving the application of casework methods and basic service level caseloads of Adult Protective Services, Child Protective Services, Foster Care/Adoption and Prevention Services. Employees perform all tasks independently and seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement.

Interprets laws, policies and regulations;
Monitors, coordinates and administers specific programs as assigned;
Coordinates services within specific areas of responsibility;
Interviews and assesses customer needs and other relevant factors such as education/skill levels, abilities, interests and support systems;
Informs clients of related service programs rules/regulations and right to participate;
Presents cases to determine appropriate services and writes/implements service plans;
Provides case management services to monitor compliance;
Tracks expenditures, prepares/submits budget estimates and ensures payment for services;
Completes necessary federal, state and local planning and reporting requirements;
Conducts overall monitoring of programs in specific area of responsibility;
Serves as resource to customers and the community in area(s) of expertise;
Provides after hours on-call coverage and responds to emergencies in Adult Protective Services, Child Protective Services, Foster Care/Adoption and/or Family Support Services;
Testify in court settings, and file court reports and protective orders.

Minimum of a Bachelor’s degree in a Human Services field or minimum of a…