Quality & Application Specialist

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SUMMARY OF ROLE:
Serves as a key interface between the organization and its customers, ensuring that quality-related expectations and requirements are met. This role involves managing customer complaints, conducting root cause analyses, and leading on-site technical visits to resolve issues, support audits, and strengthen customer relationships. Quality Manager will serve as backup for this role.

KEY RESPONSIBILITIES:

• Conduct on-site customer visits to address quality concerns, provide technical support, and ensure proper product performance.
• Collaborate with customers to understand functional issues, collect feedback, and identify potential product or process improvements.
• Coordinate internal cross-functional teams to conduct root cause analysis and implement corrective and preventive actions, following the global directive.
• Monitor effectiveness of actions and ensure timely resolution.
• Conduct performance meetings with customers and lead customer audits and visits related to quality concerns.
• Communicate investigation results, resolutions, and improvement plans to customers in a clear and professional manner.
• Identify areas for quality and process improvement based on field data and customer feedback.
• Provide regular quality metrics, trend analysis, and reports to both internal stakeholders and customers.
• Analyze recurring issues and work with engineering, production, and QA teams to eliminate systemic problems.
• Conduct the NPS process for quality: contact selection, contact with customers and internal stakeholders, as well as defining and monitoring the action plan.

YOU BRING THESE SKILLS, EXPERIENCE &

EDUCATION:

• EDUCATION:
  
  Bachelor's degree from an accredited four-year college or equivalent work experience in Manufacturing.
• SKILLS & EXPERIENCE:
  • Ability to work all shifts and perform overtime
  • Previous experience as a quality control inspector preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and Power Point presentations. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
  • Proficiency with Microsoft Word and Excel.
  • Understanding & maintain manufacturing metrics
  • People Development / Management
  • Problem solving
  • Planning & Organizing
  • Analytical
  • Decision Making
  • Lean/Six Sigma Fundamentals

WORK ENVIRONMENT/

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to move and/or lift up to 50 pounds occasionally.
  • Frequently standing, walking and sitting.
  • Frequently required the use of hands to finger, feel, reach or handle machinery.
  • Frequently bend, stoop and reach.
  • Visual Acuity (VA).
• The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.
  • Moderate working conditions.
  • Exposure to variable noise levels.
  • Often exposed to moving mechanical parts.

SAFETY AND QUALITY MANAGEMENT:

• Safety and Quality is EVERYONE’S responsibility.
• You must report or correct any food safety or potential food safety hazard to the person who can correct it. Adherence to policies and procedures related to quality management, safety, SQF and other regulatory guidelines communicated during your new hire orientation and defined in your SIG (formerly Scholle IPN) handbook are mandatory.

IDEAL CANDIDATES HAVE THESE COMPETENCIES
:
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives.

WE

OFFER:

• Day 1 Benefits Enrollment
• Retirement 401K Matching
• Employee Assistance Program
• Identity Theft Protection Plan
• Tuition Reimbursement
• And more…

OUR PROMISE
: SIG is the place for you to build something incredible. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more.

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way.