Store Assistant Manager

Location: Roanoke

NOW HIRING-ASSISTANT STORE MANAGER

• Open Availability Preferred
• All Shifts - Works Opposite Manager
• Previous Leadership Experience a Plus
• Full Time

Cross America Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

Position Description:

The Store Assistant Manager will support the Store Manager in overseeing day-to-day operations, ensuring excellent customer service, managing staff, and maintaining store profitability. The ideal candidate will have a passion for retail, strong leadership skills, and a hands-on approach to running a busy convenience store.

Responsibilities:

Customer Service & Store Environment:

• Greet and assist customers in a friendly and professional manner.
• Resolve customer complaints and concerns promptly and efficiently.
• Ensure the store maintains a clean, safe, and organized environment always.
• Monitor customer service standards to ensure a positive shopping experience.

Staff Management:

• Assist in recruiting, training, and onboarding new employees.
• Delegate tasks and oversee the daily activities of store associates.
• Provide guidance, coaching, and performance feedback to team members.
• Maintain staff schedules and ensure proper coverage during peak hours.

Operations & Inventory Control:

• Assist in managing inventory levels, including stock ordering, receiving, and shelving.
• Conduct regular stock checks to maintain optimal inventory levels.
• Ensure proper handling of products, including rotation of stock, quality control, and reducing waste.
• Monitor and enforce adherence to store policies and procedures.

Sales & Financial Performance:

• Help drive sales by promoting store products and services.
• Assist in achieving and exceeding store sales goals and targets.
• Monitor daily cash handling, sales transactions, and reconcile cash registers.
• Support the Store Manager in managing the store budgets, controlling expenses, and ensuring profitability.

Health & Safety Compliance:

• Ensure store operations comply with health, safety, and legal regulations.
• Conduct regular store inspections to identify potential hazards and address them immediately.
• Support safety initiatives, including emergency preparedness and security protocols.

Reporting & Administration:

• Assist with administrative tasks, including payroll, staffing reports, and inventory records.
• Prepare reports for the Store Manager related to daily sales, inventory, and store performance.
• Maintain accurate documentation on store operations, including employee records.

Qualifications:

• Minimum of 2 years of experience in retail or convenience store management, with at least 1 year in a supervisory role.
• High school diploma or equivalent required; associate or bachelor's degree in business or a related field is a plus.

Skills & Abilities:

• Strong leadership abilities with a focus on team building, training, and motivation.
• Excellent interpersonal and communication skills, with a commitment to delivering exceptional customer service.
• Ability to handle difficult situations with a calm and solutions-focused approach.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Proficient in using point-of-sale systems, basic computer applications (Word, Excel), and inventory management software.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.

Reports To:

• Store Manager / Territory Manager

Physical Requirements and Work Environment:

• Be able to stand extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone.

The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of this job.

Benefits

We offer a competitive benefit package for full-time team members that includes health insurance, vacation, holiday pay, 401K with employer match and more. Our part-time team members are eligible for 401k with employer match and paid…