Property Inspector​/Resident Services Administrator

Property Inspector/Resident Services Administrator

3 days ago Be among the first 25 applicants

This range is provided by First Service Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $23.00/hr

As a Property Inspector/Resident Services Administrator, the primary responsibilities are to maintain an attractive, safe, and pleasing environment for residents by performing walking inspections at managers’ discretion. Keep a daily log of the homes inspected and violations noted. Maintain positive, professional relationships with the commercial and residential tenants and owners, as well as management and vendors.

• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Follow all policies and procedures of the Company
• Work closely with Management to learn all responsibilities of site operations
• Perform site inspections
• Log violations in system.
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed original work order and returned to office.
• Provide Community Manager with work order log for inclusion in Board package.
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
• Update and maintain community information in portal, including but not limited to the community website, community projects, management reports and all association documents and forms
• Provide customer service assistance to homeowners as needed. Assist with homeowners’ calls and inquiries and respond accordingly or direct to the appropriate party.
• Log all homeowner inquiries in call log
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• 2 years’ experience in a service-related industry
• Demonstrated verbal and written communication
• Reliable transportation
• Ability to work independently
• Demonstrated experience handling conflict resolution

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 50lbs or more following appropriate safety procedures. This movement can occur throughout the day. You must also be able to climb several flights of stairs if necessary.
• Must be able to drive - Some local travel by personal vehicle is required
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients to solve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office, to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable…