Service Account Manager

Service Account Manager

Southland Industries, Arlington, VA

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We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, oversee the sales process, and act as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise.

Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Primary goal is to sell new maintenance, repair, and replacement work.
• Proactively manage the service sales process to close sales, including prospecting, qualifying, customer setup and procurement process, proposals, presentations, and handling questions and objections.
• Develop and maintain positive relationships within assigned customer accounts. Oversee the sales process and act as a “One company” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintain regular communications with customers. Coordinate with Service team to ensure customer satisfaction. Promptly address concerns and advocate for customers when performance or billing issues arise.
• Continuously generate new sales by using existing and potential customer networks and social networking. Identify new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develop and execute customer account plans for key and target customers.
• Proactively contribute to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieve annual sales plan within approved cost budgets and target gross profit levels, meeting required sales and sales activities.
• Partner with Service Supervision and Technicians for repair and replacement opportunities.
• Maintain Sales Pipeline of opportunities and sales tracking – communicate with operations for forecasting and turnover meetings.

• Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience.
• 3+ years of direct relevant experience.
• Strong knowledge of service policies, procedures, and capabilities.
• Strong verbal and written communication, including presentation skills.
• Strong customer service skills and ability to develop customer relationships.
• Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales and capable of developing and managing large accounts (existing and new).
• Strong collaboration skills internally and externally, with strong problem-solving abilities.
• Frequent travel to job sites within assigned region.
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Solid knowledge of CRM.

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting.
• Medical, dental, and vision insurance (100% paid for employee).
• Annual bonus program based upon performance, achievement, and company profitability.
• Term life, AD&D insurance, and voluntary life insurance.
• Disability income protection insurance.
• Pre-tax flexible spending plans (health and dependent care).
• Paid parental leave.
• Paid holidays, vacation, and personal time.
• Training/professional development opportunities and company-paid memberships for professional associations and licenses.
• Wellness benefits.

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a…