Security Officer - Responder

Securitas Security Services USA, Inc.

Security Officer – Responder

Base Pay
: $22.00/hr – $23.00/hr

The Responder maintains the security and safety of people and property at the facility, identifies and escalates issues in accordance with documented policies and procedures, conducts patrols, and provides strong customer service, access control, loss prevention, incident response, observation, and reporting for all safety and security incidents.

• Respond to security incidents as dispatched within designated tier times.
• Conduct patrols of the interior and exterior of the facility.
• Prepare reports on incidents responded to during the shift using a Surface Book device.
• Serve as Incident Commander pending the arrival of a security supervisor or a member of a public service agency (police or fire).
• Serve as an escort for guests requiring individual escorts through the facility.
• Monitor cameras in the Security Operations Center (SOC).
• Identify security shortfalls and offer suggestions for improving the security program.
• Maintain logs and records in accordance with the Standard Operations Procedure (SOP).
• Evaluate and Escalate potential safety issues within the facility.
• Know and follow safe work practices and be aware of company policies and procedures related to job safety; notify the supervisor upon becoming aware of unsafe working conditions.
• All listed functions describe the business purpose of this job; specific duties may vary and be documented separately.
• Employees are held accountable for successful job performance; performance standards may be documented separately.
• All duties are to be carried out in an honest, ethical, and professional manner and to be performed in conformance with applicable company policies and procedures.

• At least 18 years of age.
• Reliable means of communication (e.g., cell phone).
• Reliable means of transportation (public or private).
• Legal right to work in the United States.
• Ability to speak, read, and write English proficiently.
• High school diploma, secondary education equivalent, or GED.
• Willing to participate in a pre‑employment screening process, including drug screen and background investigation.

High school diploma or GED required. Experience in the security industry, public service (police, fire), or military desired. Supervisory experience of 1+ years preferred.

Must be able to work daytime, evening, weekend, and holiday hours.

• Meet and continue to meet licensing requirements for security officers, as applicable to local, county, and state laws.
• Meet requirements for specific skills, certifications, and authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures.
• Knowledge of fire inspection procedures.
• Capable of learning a variety of security and safety devices and controls.
• Track and maintain schedule assignments.
• Maintain professional composure when dealing with unusual circumstances.
• Basic computer skills required.
• Strong oral and written communication skills.
• Strong customer service and service delivery orientation.
• Interact effectively at all levels and across diverse cultures.
• Take initiative and achieve results.
• Carry out multiple assignments concurrently.
• Adapt to changes in the external environment and organization.
• Exercise independent judgment and decision‑making skills.

• Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and pressure.
• May be exposed to stressful situations, including challenging individuals who are in or approaching unauthorized areas.
• May be required to work overtime without advance notice.
• Frequent sitting, standing, and walking, which may be required for long periods or up to 12 miles of distance; may involve climbing stairs and walking up inclines on uneven terrain.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Carry a 2.5‑pound device throughout the shift.
• May be exposed to inclement weather or required to work in environments that require protective gear and…