Patrol Guard

The Security Guard helps maintain a safe, secure, and welcoming residential community by controlling access, conducting patrols, responding to incidents, and providing professional assistance to residents, guests, contractors, and emergency personnel.

• Provide courteous, professional service and follow the established chain of command.
• Verify and control access for residents, guests, contractors, real estate agents, service providers, walkers, and bicyclists.
• Check Building Link and other approved authorization records before admitting visitors or contractors.
• Issue visitor passes and accurately record vehicle, license plate, unit, date, and time information.
• Allow only one vehicle through the entrance at a time and maintain orderly traffic flow.
• Conduct assigned patrols of buildings, hallways, doors, parking areas, the Community Center, amenities, and grounds.
• Use the patrol checkpoint wand and maintain accurate patrol and shift logs.
• Inspect common-area doors, lighting, equipment, vehicles, and grounds for hazards, damage, suspicious activity, or security concerns.
• Respond promptly to alarms, elevator calls, injuries, water leaks, power outages, and other emergencies.
• Contact 911 without hesitation when circumstances require emergency assistance and support responding personnel with access.
• Prepare clear, accurate, detailed incident reports and promptly notify management of significant events.
• Maintain assigned keys, phone, flashlight, patrol equipment, forms, and other community property.
• Exchange complete shift information with the incoming or outgoing guard and report unresolved matters.
• Follow all Sumner Village policies, post orders, emergency procedures, and confidentiality expectations.

• Dependable, punctual, observant, and able to remain calm under pressure.
• Strong customer-service, verbal communication, and written reporting skills.
• Sound judgment and the ability to follow detailed procedures consistently.
• Ability to use a mobile phone, web-based timekeeping, Building Link, and security equipment after training.
• Ability to work independently and coordinate effectively with other guards, management, maintenance staff, and emergency responders.
• Professional appearance and conduct appropriate for a residential community.

• Availability for assigned day, evening, overnight, weekend, and holiday shifts.
• Ability to walk patrol routes, remain alert throughout the shift, and work indoors and outdoors in varying weather conditions.
• Timely attendance, proper uniform, accurate timekeeping, and compliance with all site rules are required.