Field Service Technician

Overview

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C., is hiring a Field Service Technician in Fishersville, Virginia. The Field Service Technician position is responsible for diagnosing, troubleshooting and repairing engine/components at customer job sites, across model/maker variations. A $5,000 sign-on bonus is available for qualified new hires (terms below).

Sign-on bonus details:
• $5,000 total sign-on bonus.
• $2,500 payable after 90 days of employment, and $2,500 payable after 180 days of employment.

• Minimum three years of relevant heavy equipment field experience required to be eligible for the $5,000 sign-on bonus. Candidates with less than 3 years of heavy equipment field experience are eligible for a $2,000 sign-on bonus. Bonuses are issued in two equal installments at 90 and 180 days of employment.

• Provide expert-level diagnosis, troubleshooting and repair of engines and components on heavy construction equipment at customer sites, regardless of model or maker.
• Interact with customers professionally and communicate findings and repairs clearly.
• Demonstrate the ability to learn and apply new knowledge and adapt to changing job requirements.
• Promote a positive customer experience and uphold Carter Way core values (Integrity, Commitment, Excellence and Teamwork).

• Thorough knowledge of engines, transmissions, electrical systems and related components to troubleshoot and analyze complex problems quickly, using logic and critical thinking to complete needed repairs.
• Excellent mechanical aptitude; ability to work independently and as part of a team.
• Strong communication skills (oral and written).
• Self-directed, well organized, with the ability to prioritize workload while delivering excellent customer service.
• Ability to repair Caterpillar and competitive components and machines.
• Demonstrate the ability to learn and apply new knowledge.
• Excellent driving record and valid Commercial Driver's License or ability to obtain one; ability to become DOT certified with a DOT Medical Card.
• Proficient use of technical software, databases and manuals.
• Ability to function well in a fast-paced and sometimes stressful environment.
• Ability to work any shift and overtime as needed to meet business and customer demands.
• Physical requirements:
  
  ability to lift/carry/maneuver up to 70 pounds; repetition of reaching, standing, stooping, kneeling, bending and climbing; ability to work outdoors in inclement weather; vision requirements as described; and other duties as assigned.

• Health, dental and vision insurance
• Paid time off
• 401(k) with employer match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Discounts on cellular service, computers, tooling, cars and trucks

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals—including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law—are encouraged to apply. Carter Machinery is a drug-free workplace.

* Special rules and restrictions may apply to sign-on bonus eligibility for rehires.