VA - Site Administrator Technician

VA - Site Administrator Technician role at Shawn Tech Communications, Inc

Position Summary:

The role of the Site Administrator Technician is a dual role requiring both administrative and technical knowledge to complete day-to-day activities in a correctional facility. The incumbent will serve as the first point of contact for facility personnel and handle administrative and technical tasks associated with inmate call control systems.

• Troubleshooting, correcting, and servicing issues with inmate technology systems, including basic telephone repair and maintenance.
• Hardware troubleshooting: define problems, collect data, establish facts, and draw valid conclusions.
• Proficient with telephony and networking, including copper, CAT 5/6, and fiber optic wiring, knowledge of wiring color code and fabrication of data cabling.
• Wiring troubleshooting: tracing and repairing or replacing damaged wiring and effecting repairs on 66‑Blocks or Cutoff Switches.
• Maintain, repair, and operate onsite telecommunications hardware, networking hardware/software, access points, and various electronic equipment at all assigned inmate correctional facilities.
• Meet all service requirements as set forth by the customer contract.
• Build and maintain working relationships with facility personnel and customer contacts; interface with correctional personnel, vendors, and contractors to resolve onsite technical problems.
• Strong time‑management skills and control service‑related expenses.
• Deliver service resolution in a timely and effective manner to ensure optimal system performance and highly satisfied customers.
• Provide onsite instruction and training for site personnel as necessary.
• Work atmosphere will be relevant to jail and prison environments with stringent security guidelines maintained at all times.
• Return damaged or inoperable equipment in accordance with Return Merchandise Authorization process.
• Perform basic troubleshooting of tablet functionality, applications, and Wi‑Fi connectivity issues where applicable.
• Safely drive company or personal vehicle to various facilities throughout the assigned state.
• Willingness and ability to travel to various customer sites daily with potential for overnight trips.
• Ability and willingness to work scheduled or unscheduled overtime work assignments and after‑hours callouts.

• 2+ years of experience in telecommunications, including installation, repair, and troubleshooting of various telecommunication systems (telephones, video visitation systems, TTY or VRS Units, and Wi‑Fi/Access Points).
• 2+ years of experience with computer/network installation and repair; knowledge of VLAN, advanced knowledge of network configurations, telecom and VOIP a plus.
• Strong organizational, interpersonal, presentation, and communication skills.
• High School Diploma or GED; some college courses preferred.
• Exceptional customer service skills.
• Proficient in Windows OS, MS Office, and other software programs that may be required.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Must possess a valid driver’s license.
• Daily travel throughout assigned geographical area; overnight travel possible.
• Must be able to consistently pass criminal background screens.

Entry level

Full‑time

Engineering and Information Technology

Telecommunications