Part-Time Bilingual Program Specialist; Spanish

Organization Big Brothers Big Sisters of Central Blue Ridge, Inc. (BBBS)

Job Title:

Part-Time Bilingual Program Specialist (Spanish)
Department:
Programs

Reports To:

Executive Director
Last Updated:
December 2025
Status & Salary:
Part-time; $16-$18/ hour (25 hours per week)

Summary of Role: The Bilingual Program Specialist plays a key role in enrolling new youth participants (“Littles”) and supporting existing mentoring relationships (“Matches” between “Bigs” and “Littles”). This position manages a caseload and provides ongoing support to Bigs, Littles and parents/guardians to help build strong, positive, and lasting relationships that promote healthy youth development.
Responsibilities include enrolling new Littles, maintaining regular communication with program participants, documenting progress and child safety, connecting families to community resources, and collaborating with program staff to strengthen program quality and impact.

Essential Duties and Responsibilities:

• Provide a high level of customer service to youth and families during the enrollment process, from inquiry to matching.
• Facilitate parent orientations and trainings and update the content of the orientations as necessary.
• Conduct youth and parent/guardian interviews.
• Develop a youth assessment for each applicant, assessing the applicant’s appropriateness for the program.
• Conduct thorough monthly calls to determine that elements of child safety, positive relationship and youth development indicators are being met. Help create a sense of connectedness with the Agency.
• Ensure that potential problems and barriers to success are identified and addressed. Promptly inform supervisor regarding concerns about any factors that may negatively impact the match.
• Effectively utilize online database system for recording and reviewing all child/mentor match details.
• Facilitate initial in-person meetings between Bigs, Littles and parent/guardians in the community. Review ground rules and expectations in order to lay the foundation for a successful relationship.
• Organize and staff BBBS program match activities and other agency events.

Team Concept: Staff are expected to work together cooperatively and collaboratively to achieve the mission of the organization. All BBBS staff must recognize and promote the strengths of our Littles (mentees) and work collaboratively to serve as a support system, helping them to meet their individualized goals. Staff must be committed to good stewardship of resources, excellent program outcomes, and the effective utilization of volunteers throughout our agency.

Staff are expected to communicate effectively with each other through face-to-face meetings, email updates, and other methods to keep each other abreast of information that needs to be shared. Staff are expected to be supportive of each other’s roles and responsibilities within the agency.

Other Expectations: The person in this position must be able to maintain confidentiality regarding volunteers and children applying to and enrolled in the program including background checks and protect this information from review by anyone not authorized. The person in this position will also assist with community outreach.

Performance Measures: The successful candidate will produce positive customer service outcomes. Other performance measures include quality of work, work habits, and interpersonal skills. Performance metrics are reviewed with supervisor on a monthly basis, with a full performance review done annually.

Knowledge, Skills & Abilities:

• Fluent in speaking, writing, and reading Spanish and English.
• Ability to effectively collaborate with other staff.
• Ability to use time effectively, focus on details, collect meaningful data, and draw solid conclusions.
• Ability to work independently.
• Willing to work flexible hours including evenings and weekends when necessary.
• Able to build strong relationships with children, families and volunteers.

Required Qualifications:

• 2+ years of relevant experience required, Bachelor’s degree preferred.
• Previous experience with youth service organizations and with socio‑economically diverse populations is preferred.
• Oral and written communication skills…